Mohsin Nazim Email & Phone Number

Bangalore Urban, Karnataka, India

• Spearheaded a 30-member cross-functional team, ensuring seamless branch sales and operations.• Achieved a 15% customer health growth by cultivating trusted client relationships and serving as a client advocate.• Exceeded KPIs with a 25% gross profit increase and 30% margin through successful cross-selling and references.• Developed and executed impactful Sales & Marketing plans, surpassing targets.• Empowered sales team with effective training and target setting, resulting in significant performance improvement.• Proactively monitored and ensured compliance with immigration regulations.• Identified new sales opportunities, boosting lead generation by 40%.• Assigned tasks, set monthly revenue targets, and motivated the sales team for optimal results.• Prepared and implemented Sales and Marketing Plan and Budget for the branch.• Acted as the Subject Matter Expert for Australian Migration, providing regular training to the Processing team.

India

• Supervised and managed a team of 520 Village Level Entrepreneurs (VLEs) and 32 subordinates for effective implementation of E-Governance services in the district.• Monitored and reported transaction numbers across various service categories within the district.• Ensured compliance with service levels set by the Government of India for implemented services.• Escalated issues to the District Magistrate/Deputy Commissioner to resolve delays in the eDistrict Project implementation.• Conducted root-cause analysis for service level failures and implemented corrective measures.• Coordinated with the helpdesk to resolve technical issues promptly.• Provided training to various stakeholders, including VLEs, Government officials, vendors, and the general public.• Raised awareness about the eDistrict project and other Government services within the district.• Organized and led review meetings, including agenda preparation, operational support, and drafting of Minutes of Meetings.• Conducted workshops and training sessions on various services such as GST, Banking, Health, Education, Insurance, E-commerce, and Govt. to Consumer Services (G2C).

India

• Set and achieve sales targets through well-defined strategies, adhering to established timelines.• Manage the end-to-end proposal development process, ensuring timely completion and alignment with team discussions.• Maintain and update Business Development databases for accurate information.• Plan, execute, and track external marketing and project development activities.• Resolve conflicts within project teams, identifying and managing dependencies and critical paths.• Proactively identify and qualify new project opportunities to drive business growth.• Demonstrate commitment to self-development and continuous personal growth.• Actively engage in client meetings, serving as a strategic partner, managing escalations, and ensuring optimal client satisfaction.

Cardiff, Wales, United Kingdom

• Coordinated with internal investigators for identifying fraud & genuinely of the claim and setting out the investigation triggers for them which are forwarded for verification about 15-20% of cases have fallen in our savings bucket on a monthly basis• Made/received calls to/from customers regarding their loan inquiries, Streamline the process of claim settlements minimizing the turnaround time• Achieved and exceed targets daily, weekly and monthly basis • Responsible for individual client caseload and relationships with customers• Replied to the various objections raised by prospective applicants. Informed the applicant of various options to the prospective individuals

Cardiff, Wales, United Kingdom

• Delivering excellent levels of customer service.• Identifying and understanding customer needs and providing a consistently high quality service.• Up selling and cross-selling of Sky products.• Dealing with telephone queries and customer issues.• Taking and processing customers orders.

India

• Acted as a supporting hand for the annual budget while ensuring the optimum utilization of available funds to accomplish goals.• Monitored & maintained Staff’s database and payroll process, Attendance Sheet, Appointment Letters, other Employment Registration forms, Relieving forms.• Managed Exit interview reports, maintain personal files of all the employees.• Managed all the employees’ grievances on the regular basis as well as conducting monthly meetings on a regular basis. • Ensured timely training sessions for employees on regular intervals. Handle salary & payroll issues. Prepared Monthly Salary of Employees for all Departments.• Maintained Training Documents like Employees Feedback Form, History Card Updation, Trainers records, Training Circular records, Training attendance records, • Created Notices for Employees Information & Communication. Arrange Meetings & inform respective people. • Managed and build Relations with clients for the long run and further development of business

Mba, Merit

Research on Employee Retention in an Organisation.

The Fundamentals Of Digital Marketing, Marketing

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General