Abdul Mohsin Email and Phone Number

• Deploy, configure, Integrate, and test the implemented solution based on Technical and Business requirements.• Respond promptly to incidents, perform root cause analysis for problems, raise defects to the development teams and participate in change implementation.• Provide the suitable solutions for any application issue within the agreed-on SLA and based on the criticality of the issue.• Write SQL queries to extract, transform, and analyze data for reporting purposes.•… Show more • Deploy, configure, Integrate, and test the implemented solution based on Technical and Business requirements.• Respond promptly to incidents, perform root cause analysis for problems, raise defects to the development teams and participate in change implementation.• Provide the suitable solutions for any application issue within the agreed-on SLA and based on the criticality of the issue.• Write SQL queries to extract, transform, and analyze data for reporting purposes.• Identify data quality issues and perform data cleansing and corrections using SQL/PLSQL.• Work with cross-functional teams for the successful resolution of issues and incidents.• Developing process automations using RPA techniques. Show less

I was designated as VAS SME was involved in resolving the tickets.We were having total 8 VAS Applications provided timely resolution & closure of tickets within the SLA.Participated in team meetings performed different operational duties such as perform round of functional testing of New Applications.VAS Applications which were part of Operations are listed below1)SBP2)SDP3)ADC4)STK5)D-Bill...etc

I was Designated as Deputy Manager Technology & I was handling production support for VAS applications.I was working as subject matter expert for all the VAS application for telecom operator TATA DOCOMO handling USSD, SMSC, MCA, CRBT, IVR Telecom VAS applications providing L3 support & training juniors was handling team of five people.

During My stint at Comviva i was involved in Deployment of SMSC(RJIO) Provide L3 Support.Managed SMSC whole end to end.Provide Daily health check of SMSC Servers, updating new releases, check logs & report bugs to the Development Team.Carried out UAT test cases, resolving the issues using Wireshark take traces both at SIgtran Stack level & Application level,Was involved in configuration of switches & routers & storages.Was Involved in physical inspection of HardWare worked in Data centers 24X7… Show more During My stint at Comviva i was involved in Deployment of SMSC(RJIO) Provide L3 Support.Managed SMSC whole end to end.Provide Daily health check of SMSC Servers, updating new releases, check logs & report bugs to the Development Team.Carried out UAT test cases, resolving the issues using Wireshark take traces both at SIgtran Stack level & Application level,Was involved in configuration of switches & routers & storages.Was Involved in physical inspection of HardWare worked in Data centers 24X7 & reported H/W issues to the HP Team.Generate different Diagonastic reports & Provided to HP Customer care. Show less