Responsibilities:- Recruit new administrative employees, then orient and train them for their specific job descriptions.- Conduct semi-annual evaluations of administrative personnel and provide guidance about potential improvements in each employee’s performance.- Serve as the liaison between administrative personnel and senior management, communicating needs and concerns so they can be handled expeditiously.- Select employees for special projects and programs, then oversee their output.- Achieve specific financial objectives by communicating with administrative personnel and making adjustments to workflow as necessary.- Implement customer service standards and evaluate employees based on their ability to meet those standards.- Provide technical and logistical support for all administrative personnel.Projects & Accomplishments:- Develop & Implement company policy & procedures to meet the requirements of ISO CertificationsISO 9001:2008 (Quality Management System)ISO 14001:2004 (Environmental Management System)OHSAS 18001:2007 (Health & Safety Management System
)

Responsibilities:- Develop corporate IT strategic plan.- Translate business strategy into IT projects and programs.- Identify new technologies to enable the company to improve efficiency, productivity & service delivery.- Prepare & manage capital equipment budget as it relates to IT.Projects & Accomplishments:- Designed, developed & implemented Trio System including:• IT Inventory & Custody System.• Reference Log System.• Tender Management System.• Drawing Log System.

Responsibilities:- Identify & resolve technical support issues on software, applications, PC/laptops, printers, LAN support etc.- Administer & maintain Active Directory, Outlook, distribution groups & software licenses.- Work with corporate IT vendor & client IT representatives to identify & resolve infrastructure & server issues, also maintain anti-virus software.- Maintain anti-virus & Firewall systems.- Provide local end-user & client training & support, as needed.- On-call responsibilities dealing with emergent situations.- Maintain & update websites.Projects & Accomplishments:- Design & Implement network infrastructure in all company locations.- Set-up the domain currently in use at company.- Established system-wide, anti-virus solution.- Deploy & maintain Company Gateway & Firewall Server- Deploy, maintain & customize HR & Payroll system & Accounting system.- Created company IT Policies & Procedures.

Responsibilities:- Develop & improve existing HR & Payroll system & Portfolio system.- Provide technical support for existing customers.- Make system adjustments as per customer needs.- Perform seminar sessions for new anticipated customers.- Perform training sessions for new customers.- Create user manual in both Arabic & English.Tools Used:- Microsoft SQL.- Microsoft Visual Basic.- C++- Crystal Reports.

Responsibilities:- Design Security solutions as per requirements.- Design Network solutions as per requirements.- Provide product configurations for the sales team.- Coordinate with sales & technical teams to carry out tasks.Security Products:- IP Security Cameras.- CCTV Security Cameras.- Digital Video Recorders (DVR).- CCTV Monitors.- Public Address Systems.- Cabling & Switches.

Main Accountabilities:- Develop close ties within small to enterprise accounts.- Focus on developing & supporting HP & Lenovo customer accounts.- Work with governmental & privet sector projects & tenders.Sales Activity:- Provide product configurations & quotes on HP & Lenovo Products as outlined & requested by the customer.- Up-selling & cross-selling within retention customers to increase overall sales profitability & value to the client.Order Management:- Monitor order turnaround time.- Expedite/Prioritize processes to escalate orders & issues.- Participate in Project / Roll Out management tasks.HP Products:- Printers & Multifunction.- Desktops & laptops.- Consumables (Ink, Toner & Paper).- Servers, Storage Systems.Lenovo Products:- Desktops & Laptops.- IBM Servers.

Main Accountabilities:- Develop close ties within an assigned territory of small to midsize accounts.- Understand customer requirements & propose computing solutions that exceed their expectations.- Focus on developing & supporting HP SMB (Small & Medium Business) customer accounts.- Maintain customer profiles in HP's CRM database & provide virtual team members with up to date account information & activities.Sales Activity:- Generate sales by proactively prospecting for opportunities within assigned territory.- Provide product configurations & quotes on HP Products as outlined & requested by the customer.- Work with cross functional HP Pre-sales teams & specialists as required, based on customer needs & expectations.- Up-selling & cross-selling within retention customers to increase overall sales profitability & value to the client.- Occasional face to face customer engagement.HP Products:- Printers & Multifunction.- Desktops & Workstations.- Laptops, tablets & Netbooks.- Consumables (Ink, Toner & Paper).- Servers, Storage Systems.- Services & Total Solutions.

Responsibilities:- Analyze client needs, order & install appropriate solutions.- Perform telephone & e-mail consultations as well as on-site repairs.- Analyze & repair computers & peripherals.- Provide adequate training to end users to ensure proper use.

Responsibilities:- Assemble personal computer components as per customer requirements.- Repair & upgrade personal computer equipments.- Perform troubleshooting of personal computers & related equipments.- Install operating systems & software applications.