General Directorate of Supervision and Operational Functions-Collaborate with the Chief Operations Officer of the Hellenic Gaming Commission.-Manage and oversee projects on behalf of the COO.-Provide advice and support in operational and regulatory matters.-Coordinate cross-departmental initiatives to ensure smooth operations.-Assist in the development and implementation of operational strategies and policies.-Monitor and evaluate project progress to ensure timely… Show more General Directorate of Supervision and Operational Functions-Collaborate with the Chief Operations Officer of the Hellenic Gaming Commission.-Manage and oversee projects on behalf of the COO.-Provide advice and support in operational and regulatory matters.-Coordinate cross-departmental initiatives to ensure smooth operations.-Assist in the development and implementation of operational strategies and policies.-Monitor and evaluate project progress to ensure timely completion. Show less

Directorate of Audit and Compliance of other gaming providers- Audit illegal gaming providers for regulatory compliance.-Collaborate with teams to enforce legal actions against non-authorized providers.-Participate in initiatives to improve audit processes and regulatory effectiveness.-Assess and recommend enhancements for AML systems and procedures.

- Recruitment and development of People: built, motivate and manage a 12 people team- Annual meetings contribution considering OP for NNS, MSR, GENEX, CAREX and ROC- Teleopti platform capacity planning- Active participation and contribution during all the business meetings concerning Boutiques network alignment and company’s overall business strategy (OMP)- National security champion of Boutiques network (11 boutiques)

- Recruitment and development of People: built, motivate and manage a 6 people team- Annual meetings contribution considering OP for NNS, MSR, GENEX, CAREX and ROC- Teleopti platform capacity planning- Set up and open the new nespresso boutique at McArthur Glen- Active participation and contribution during all the business meetings concerning Boutiques network alignment and company’s overall business strategy (OMP)

- Key performance indicators, sales and productivity targets post- Shift planning- Assure boutique's high performance in productivity and customer experience- Complaint Handling / Problem solving-POs creation-Inventory Management- Responsible for boutique's cash reconciliation

- Provide high-standard customer experience- Conducted daily briefings to the boutique's employees- Responsible for Tqm and safety - Training of the boutique's auxiliary employees