My number one passion is helping clients find the right solution for their IT infrastructure requirements and needs. Through the establishment of Arbor Computers in 2004, I gained the leverage to solve IT related problem at accelerated timelines and with exceptional customer service . More than 20 years of experience in IT, the locally owned and operated company has build great relationships, develop trust, and provided excellent service to each and every one of our customers. The business has grown from word-of-mouth and referrals. This speaks volumes about our ability to provide a quality experience. Our number one priority is helping businesses use technology to let them be as successful as possible.Our clientele includes small business such dental offices, law offices and automotive retail shops to large corporations including the University of Michigan, international automotive industry like the Ford Corporation and biotechnology companies like Synthetic Biologics. Areas of Expertise:Managed ServicesWindows Server: 2008/R2, 2012/R2, 2016Windows XP, 7 & 10MS SQL 2014, 2012 & 2008 R2Apple Mac OS System Administration Systems EngineeringIT Management IT Strategy Business Intelligence Strategic Planning Disaster Recovery Cloud ComputingCloud SecurityCloud StorageProject ManagementRemote Monitoring Management

IT Services for one of the largest pharmaceutical company in the world. Established a history of providing a full-range of IT services to one of the leaders in the healthcare industry. Provided HIPAA-compliant healthcare information technology solutions including trouble ticket processing, 24×7 Help Desk services, server and application support, professional services (projects and IT architecture), hosted communication services (email and voice), remote and collocated infrastructure, and disaster recovery platforms.System administration and responsible to LAN/Email administration for North America and Europe end users. Window server administration. Network security and system administration. Developed Standard Operating Procedures (SOP).

Tactical deployment and support of the Corporate Network Infrastructure. Coordinated with Facilities, Communications Technicians and End User Computing Technicians to provide St. Joseph Mercy Health IT Services to all St. Joseph Health Employees and Patients.Essential Duties included onsite tier two support for IT infrastructure including application/infrastructure integration, networking, backup and recovery, and desktop. Certification in Microsoft Certified System Engineer, Certified Professional + Internet.