Led a cross-functional team of four to develop a parking detection web app using Python, ASP.NET, SQL, AngularJS, and YOLOv7, completing the project two weeks ahead of scheduleOversaw the full software development life cycle (SDLC), from requirements gathering to testing and deployment, ensuring high-quality and timely deliveryResolved over 100 hardware, software, and connectivity issues on Windows, maintaining a 98% customer satisfaction rateManaged over 100 technology rollouts and maintenance tasks using Microsoft Configuration Manager and PowerShell, reducing deployment times by 50%Automated troubleshooting processes with advanced PowerShell scripting, improving issue resolution times by 50% and strengthening system securityMaintained 100% accuracy in inventory tracking using Greenware, ensuring precise asset management and reducing operational errors

Used OKTA Workflows to automate User onboarding & Off-boarding (provisioning and De-provisioning), eliminating user errors and increasing the team efficiency.Automated device onboarding through Kandji (DEP) Enrollment, reducing setup time by 50%.Managed Duo Security, improving device compliance by 30% through enforced security policies And implemented DUO Device Health. application across the company, improving device compliance by 30% through enforced security policiesDeployed security patches across 500 devices with Automox, ensuring system securityManaged over 50 IT Infosec tickets in Atlassian Jira, ensuring timely resolution and maintaining a 95% customer satisfaction rateCreated documentation for security workflows and automation scripts, supporting knowledge sharing across the team