Moin Uddin Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Hyderabad, Telangana, India

• Successfully established and managed a courier franchise, overseeing all aspects of the business operations, including sales, marketing, logistics, customer service and finance.
• Developed and implemented effective marketing strategies, resulting in a steady increase in customer base and revenue generation.
• Maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Managed a team of 12 employees, providing training, guidance, and performance evaluations to foster a cohesive and efficient work environment.
• Monitored daily operations to ensure timely and accurate delivery of packages, maintaining a high level of professionalism and reliability Conducted regular financial analysis and budgeting to maximize profitability.
• Stayed updated with industry trends, emerging technologies, and best practices to identify opportunities for business growth and process improvement.

Hyderabad, Telangana, India

• Led the overall operations and strategic direction of the business, overseeing gifting e-commerce merchandising, corporate sales, and supply chain management
• Developed and executed business strategies, driving revenue growth and market expansion. Implemented cost-saving initiatives and optimized operational processes to improve efficiency and profitability
• Built and nurtured relationships with corporate clients, driving sales through effective B2C sales strategies
• Managed cross-functional teams and fostered a culture of collaboration, innovation, and high performance
• Monitored key performance indicators (KPIs) and regularly analyse data to assess the effectiveness of business strategies and make informed decisions
• Enabled utilization of analytics tools to gain insights into customer behaviour, sales trends, and market dynamics.

Hyderabad Area, India

• Oversaw the merchandising strategy for the gifting e-commerce platform, curating a diverse and attractive product assortment.
• Scheduling and organizing Vendor Payments Trend Analysis, New Product Categories & Sales Analytics.
• Collaborated with vendors and suppliers to ensure high-quality products and on-time deliveries.
• Conducted market research and trend analysis to identify popular gifting items and capitalize on emerging trends.
• Managed product pricing, promotions, and inventory levels with suppliers to maximize sales and customer satisfaction.
• Conduct business review with vendors to achieve mutual profitable goals.

Hyderabad Area, India

• Overseeing the operations of the service delivery team, ensuring smooth and efficient service to customers.
• Developed and implemented service standards and best practices, optimizing processes to improve efficiency, reduce errors, and enhance the overall customer experience.
• Monitored service metrics and key performance indicators (KPIs), analysing data to identify trends, areas for improvement, and opportunities to increase customer satisfaction.
• Conducted regular team meetings and training sessions to enhance team members' product knowledge, communication skills, and problem- solving abilities.
• Acted as a point of contact for escalated customer issues, resolving complaints and ensuring timely and satisfactory resolutions. Assisted in the development and implementation of customer service policies, procedures.
• Utilized customer relationship management (CRM) software to track customer interactions, manage accounts, and generate reports.

Hyderabad Area, India

• Led a team of 16 order processing and fulfilment associates, overseeing the end-to-end order management process to ensure timely and accurate order fulfilment
• Developed and implemented standard operating procedures (SOPs) for order processing, inventory management, and shipment tracking, resulting in improved efficiency and reduced errors
• Monitored order queues, prioritizing tasks, and assigning work to team members to meet service level agreements (SLAs) and customer expectations
• Provided training, guidance, and ongoing support to team members to enhance their skills, productivity, and adherence to quality standards Conducted regular performance evaluations and coaching sessions to drive.
• Resolved escalated customer inquiries and issues, ensuring prompt and satisfactory resolutions
• Analysed order processing metrics and key performance indicators (KPIs), identifying areas for improvement and implementing process enhancements to drive efficiency and customer satisfaction

Hyderabad, Telangana, India

• Build strong working relationship with suppliers for new business opportunities.
• Conduct business review with suppliers to achieve mutual profitable goals.
• Resolve invoicing issues with suppliers & negotiate pricing & promotional plans.
• Developing category plan and strategies to improve product sales.
• Prepare product presentations for Customer Service Team as needed.
• Reducing COGS per supplier by negotiating with them.