Expertise in analyzing business issues and facilitating stakeholder engagement to address fear and resistance to change, improve business processes, performance and efficiency.► Business Analysis, Process Improvement & Stakeholder Engagement• 20+ years Change Management, Business Process Analysis & Performance Improvement• Experience in Operations, Project Delivery, Delivery Finance and IT applications• Gathering, elaborating and analyzing business needs and requirements• Developing use of cases / customer stories and business plans to identify options for improvement• Implementing solutions integrating continuous learning, coaching and feedback• Helping stakeholder teams evaluate value-for-money, and perform cost-benefit analysis• Engaging and facilitating business and stakeholders throughout projects – getting a ‘buy-in’• Creating alignment between stakeholders from multiple levels of the organization• Defining, building and improving processes and improving efficiencies• Analyzing, communicating and validating requirements