Moinur Rahman Email & Phone Number

New York, New York, United States

- Upheld the respective rules and obligations as security officer at numerous work sites.- Assisted clients and others with information applicable to respective work sites.- Maintained great standing with the client base and practiced ethical behavior to ensure the company's integrity.- Deescalated situations between individuals on and around work sites to maintain safety for clients.- Completed internal and external patrol of work sites to spot issues and/or deter criminal activity.- Trained new staff to get them ready at respective work sites.

New York, New York, United States

- Produced efficient transportation routes based on clients' pick up times and location within Manhattan.- Used specific software (such as HUDSON LTD and JLIMO) to track and dispatch transportation jobs for drivers.- Handled hundreds, sometimes a thousand, of trips per shift to ensure all clients meet their destination and flight times respectively – to and from major airports such as JFK, LGA, and EWR.- Able to produce all last minute client requests in an efficient manner.- Oversaw driver routes every five minute intervals to ensure on time and satisfactory service.- Oversaw lost item retrieval.- Interacted with dozens of different hotels and hotel staff as a method of increasing and sustaining client volume.

New York, New York, United States

- Managed dozens of client accounts.- Used specific software (such as HUDSON LTD and JLIMO) to track and create transportation jobs for drivers and clients.- Defused volatile client situations calmly and courteously.- Prepared reports and communication for senior management and clients.- Interacted with senior management on projects to increase customer satisfaction and retain client base.- Managed high call volume with tact and professionalism.- Oversaw call center employees to ensure customer satisfaction goals were consistently met.- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.- Identified chronic customer issues by creating and maintaining customer complaint logs.- Effectively managed a high-volume of inbound and outbound customer calls.