Moira J. Email and Phone Number

- Provide efficient and seamless check-in experiences for VIP guests using LMS- Handle sensitive and confidential information with the utmost discretion, respecting guest privacy and confidentiality- Organize and coordinate the provision of exclusive amenities and services for VIP guests, such as room preferences, welcome gifts, and limo services

- Identify, document, and analyze cabin maintenance issues and properly report findings- Oversee maintenance comfort, safety, and security of all passengers by focusing on client comfort- Resolve passenger conflicts during flights, including issues with disorderly travelers and medicalemergencies

- Greets and seats guests, distributing business among server sections equally and as fairly as possible, while maintaining flow and balance throughout the restaurant- Anticipate guests needs accurately in a high volume, luxury restaurant

- Fostered communication between hotel staff across departments- Managed staff schedules while providing professional and personal guidance to employees- Established and maintained policy and procedure to ensure daily operations ran smoothly- Embodied company’s core values through professional, personalized guest service

- Mastered multitasking and time management by serving multiple tables, processing transactions,maintaining a hygienic environment- Strengthened communication skills through customer engagement- Memorized expansive menu of food and alcohol to make personalized recommendations

- Coordinated with Food and Beverage Department to consistently meet sales goals- Maintained positivity, quality, and efficiency at the third busiest licensed Starbucks in the U.S.- Memorization and execution of large menu

- Due to the preventive approach, 100% personal no accident rate at a pool that accommodates guests for the world’s second-largest hotel- Anticipate the guests’ needs and assist in providing luxury guest service - Maintain aesthetics and safety of the pool deck- Double certified through Red Cross and STARGuard

- Learned POS system at peak sales quarter- Exceeded personal and store sales goals

- Greets and seats guests, distributing business among server sections equally and as fairly as possible, while maintaining flow and balance throughout the restaurant- Anticipate guests needs accurately in a high volume, luxury restaurant- Customer service at a VIP level with frequent celebrity guests

- Provide the highest level of guest service that exceeds guest expectations. - Ensure guest safety by monitoring pool area at all times.- Stock areas with supplies before it is needed.- Clean pool area of towels, trash, and cups regularly.- CPR and AED certified.

- Maintain flexibility in fast-paced environment.- Handle and count large amounts of money.- Prepare food quickly and accurately- Quickly adapted to new POS systems- Exceed high expectations of customer service.