Moira Kelly Email & Phone Number

AMN Language Services helps healthcare organizations improve quality and outcomes by addressing language needs across the patient journey. Because our sole focus is healthcare, our customers gain access to experienced, highly vetted interpreters who are specifically in medical terminology – resulting in timely, accurate interpretations.The value we offer extends far beyond interpretation and translation. Thanks to our deep industry knowledge, healthcare organizations also rely on AMN to build strategies that improve health equity, patient satisfaction, and compliance.By developing strong partnerships, we work as an extension of customers care team – ensuring patients who have Limited English Proficiency (LEP) or are deaf, or hard-of-hearing receive the level of care they deserve.

At Continuum Health Technologies we are laser focused on providing best-in-class revenue cycle solutions to help Community Hospitals and Physician groups. Our stream-lined solutions include the core of what providers need to efficiently manage eligibility, estimations and denials.

Acqueon is an innovative provider of conversational engagement software powering over 5 billion customer interactions annually. We help power the healthcare ecosystem by providing the platform to proactively engage with patients and members leveraging existing technologies. The lift is low and the impact is immediate.

Greater Nashville Area, Tn

In this role, I established the department and operational framework that supported a $1B Healthcare Technology business with more than 25 solutions and 3.5K healthcare provider customers. I recruited and led a high-performing team to meet and exceed revenue and organizational objectives. I collaborated with cross-functional stakeholders to define and execute a business strategy to drive account growth and retention. I created roadmaps for Provider Account Management services and consistently achieved customer needs. I also devised training materials and optimized processes to drive client success. My achievements include:• Built the organization from the ground-up, instituting a single management point for three internal business units focused on delivering a tangible return on investment (ROI).• Formulated a compensation plan that rewarded customer retention and financial growth.• Launched a closed loop system that integrated data-driven insights into solution design and enhancements.• Achieved 70% of the company’s new business targets via upsell and cross-sell in the existing customer base. • Slashed attrition against the budget by at least 15% annually. • Earned recognition as a thought leader and trusted advisor to senior leaders.

United States

I co-designed the go-to-market strategy for Watson Health solutions targeting a $125M healthcare provider business in the Americas. I led the sales and customer success organizations to drive new and existing business growth. I communicated and forged professional relationships with internal and external stakeholders. In addition, I analyzed market data to deliver research-based insights and maximize ROI. My achievements include:• Achieved a 90% annual renewal rate.• Created an enablement program to onboard 40 new sellers, effectively communicating the value of the groundbreaking program to customers while also driving go-to market efficiency. • Provided detailed roles and expectations for customer-facing organizations, optimizing performance.

In this capacity, I created and delivered executive-level leadership to a National Account Sales Organization that sold $200M in annual targeted data analytic solutions to the top 40 U.S. health systems. I planned and executed a go-to-market approach and direct and indirect sales strategies to deliver value proposition to hospitals, national accounts, channel partners, and inside sales leads. I collaborated with sales representatives and managers to drive new and existing business. I facilitated staff training and development to maintain a sales pipeline to meet and exceed quarterly and annual sales targets. My achievements include:• Earned a promotion to manage all sales functions within six months in role. • Instituted a value-based selling strategy that increased close rate by 35% within one year.• Restructured the entire sales department, boosting annual growth by 20%.• Enacted a metrics-driven sales organization that enforced individual accountability and rewarded top performers.• Utilized subject matter experts (SMEs) to boost close rates on new accounts.

I steered the day-to-day sales activities and a 13-member team to drive business with 700 accounts in the Northeast U.S. and ensure the company achieved its goals and objectives. I created business strategies and policies and procedures to propel revenue growth, organizational alignment, and sales effectiveness. I communicated with executive-level stakeholders to determine needs and exceed expectations. I coached salespeople to forge strong client relationships and expertly market solutions. My achievements include:• Restructured the sales organization and team, transforming an under-performing territory into a top performer.• Produced over $300M annual sales revenue.• Realized 33% YoY growth and 25-30% customer growth.

Part of a multinational telecommunications company that acquired Exodus Communications in 2001. Provided managed voice, data, and IP-based services to a variety of customers including large corporations, governments, carriers, and authorized resellers. Triumphantly led the organization’s transition in to the large corporate marketplace after the completed merger/acquisition of Exodus Communications. Selected Contributions:• Successfully closed the largest deal in Exodus history, a $36 million, 3-year contract with MetLife. Designed a unique and creative solution for MetLife’s internet hosting service. • Generated an additional $4 million in new business awards from Merrill Lynch. Retained an additional $11 million in existing business through fierce contract negotiation. • Awarded as the only salesperson in history to sell and manage 3 of the company’s top 10 accounts.