Moira A Reilly Email & Phone Number

Portland, Or, Us

Portland, Oregon

Clackamas, Or

-Manage, coach, lead and develop 20+ diverse direct reports across operations including Customer Service, Inventory Management, Supply Chain, and Warehouse (including hourly, temp, and salaried employees)-Responsible for delivering on KPIs related to outbound and inbound shipments, domestic and international (days to ship, cost-to-serve, carrier scorecards)-Provide daily direction and leadership to operations supervisors; oversee FTE count including seasonal manpower needs… Show more -Manage, coach, lead and develop 20+ diverse direct reports across operations including Customer Service, Inventory Management, Supply Chain, and Warehouse (including hourly, temp, and salaried employees)-Responsible for delivering on KPIs related to outbound and inbound shipments, domestic and international (days to ship, cost-to-serve, carrier scorecards)-Provide daily direction and leadership to operations supervisors; oversee FTE count including seasonal manpower needs, recruitment/selection processes, and terminations. Support professional development of supervisors and guide the creation of SOPs for all departments-Partner with senior leadership (Finance, Creative, Sales) for planning and to ensure operations are meeting business needs; advise company leadership on risks impacting supply chain/budget/operations; establish performance goals of all operations departments-Budget management and forecasting in conjunction with COO-Craft and distribute company-wide communications to share organizational initiatives, policy changes, and announcements-Provide ongoing facilities support as a keyholder, including on-the-ground warehouse procedures, overseeing a third-party IT administrator, and changes due to COVID-19 and natural disasters Show less

Clackamas, Oregon

-Managed a team of customer service and operations staff, provided extensive coaching and performance management of team members. Interviewed and recommended candidates for hire. -Handled all customer service escalations and provided back-up support by taking calls during staffing shortages, high volume activity, or as needed-Optimized supply chain by reviewing, assessing, and documenting customer requirements to ensure operational feasibility and compliance in all areas to avoid and/or… Show more -Managed a team of customer service and operations staff, provided extensive coaching and performance management of team members. Interviewed and recommended candidates for hire. -Handled all customer service escalations and provided back-up support by taking calls during staffing shortages, high volume activity, or as needed-Optimized supply chain by reviewing, assessing, and documenting customer requirements to ensure operational feasibility and compliance in all areas to avoid and/or mitigate customer chargebacks. -Worked cross-functionally with sales manager and supply chain manager to ensure operational efficiency; continually evaluated all customer service systems, including new customer onboarding SOPs, to ensure they sufficiently meet business needs. Show less

Portland, Oregon Area

-Recognized as a top performer with a caseload of 350. Processed assigned claims and determined benefits due pursuant to the client contract; made timely claims payments and adjustments. -Communicated claim action processing with claimant, client and maintained detailed claim files with appropriate coding.-Specialties included property damage-only claims, general liability claims.-Obtained and maintained state licensure for Oregon and 21 other states

Naperville, Il

-Reviewed client and carrier claim handling protocols; assisted in quality assurance process, identified internal resource capacity; assigned claims to appropriate case management team, routed referrals, and communicated with outside vendors to assign referrals and respond to questions-Oversaw billing reconciliation, invoices, documented flat rate fees and specified budget limits for work

Nashville, Tn

-Managed a team of 12 analysts, including interviewing, hiring, employee training/onboarding, and ongoing performance management and quality control-Proposed and implemented scalable structure to grow the team to 3X, refined processes to speed up workflows-Led webinar trainings, managed remote team of analysts, and led weekly performance and development meetings

Nashville, Tn

-Data validation, trend analysis, reporting and data reconciliation as required to meet federal regulations for Meaningful Use -Maintained dashboards to enhance team visibility

-Performed emergency room triage, balancing walk-ins, phone requests, pharmacy, lab, and medical staff needs-Developed training manuals, designed admit and accounting workflows-Trained new client care specialists in emergency medical triage-Cash handling and basic accounting processing, upwards of $65K

Major: Arts And Letters

Education record