Moira Cardanha Email & Phone Number

Lincoln, Rhode Island, United States

Accountable for creating and revising procedures for two lines of business aligned to Card ServicesIdentify potential process gaps that could result in regulatory or customer impactMaintain procedure inventory to ensure annual review is conducted, ensuring preparedness for corporate or OCC audit

Responsible for design and execution of projects that support the non-fraud claims department front and back officesActively collaborated with technical and cross-functional partners across geography Assisted line of business leaders in refining business cases and chartersAccurately assessed business impacts of organization-wide initiatives Ensured smooth implementation and transition of projects to business-as-usual functions

LaSalle Bank Transition Lead, Claims OperationsResponsible for establishing rapport with acquired bank and migrating non-fraud claims processes from acquired bank to end-state model environment

Debit Non-Fraud Claims Managed team of 16 associates in recovering funds from acquiring banks using Visa Rules and Regulations in compliance with Regulation E Developed and wrote performance management plansManaged annual salary and teambuilding budgetsDeveloped and documented procedures for three-week trip; to train offshore team to perform duties to support functions statesideResponsible for implementation phase of project incorporating MasterCard affinity debit product into VISA environmentRecipient of 2005 Award of Excellence Transition Training Facilitator 2004-2005Co-facilitated three-week training classes for groups of 8 to 12 associates; along with training partner, responsible for training over 100 associates on Bank of America systems, process, and culture during Fleet Bank transitionSupervisor - Electronic Banking Security Support 2004-2004 Named 2003 Top Performer

Electronic Banking Security Support

Passed Series 6 examination for the sale of annuities and life insurance

Small Business Specialty QueueRecipient of the Small Business Leadership Award