Moira Coetzee Email & Phone Number

Richmond, England, United Kingdom

Staines

-Process documentation (evidence, feedback, reports) and inputting into the internal CRM database. -Liaise with customers, assessors, invoicing and finance teams, and all relevant departments.-Manage queries, deal with complaints.-Create and send quotes to clients, create, receive, and process purchase orders, financial administration.-Train new starters, organise their schedule and working environment, distribute workload. -Work between two systems, ensure information is held on the correct database. -Participate in improvement events, propose changes. -Liaise with different departments - medical laboratories, forensics, environmental, engineering.-Track and chase overdue or outstanding documentation required for case closure. Escalate as appropriate to relevant department heads.-Booking Meeting Rooms.

Front of house - Responsibilities- Communicating with customers by phone or face to face regularly.- Leading the team by example, working closely with them in a positive ‘can do’ environment.- Ensuring customers expectations are exceeded whenever possible.- Promptly addressing, empathising and working towards positive outcomes where service has fallen short of customer expectations.- Understanding the needs and expectations of a customer as an individual.- Working with the team to help develop their strengths and provide any training needed to help maximise their skills so that they are confident in their role and providing the support needed to progress further.- Coordinating the team to complete day to day duties and working towards weekly sales and performance targets.- Multi-tasking and managing daily operations in a very busy flagship store.Back of house – Responsibilities-To ensure that the payroll timesheet was completed in time and working with the payroll department to rectify any discrepancies.- Reading reports both for figures and products so that any areas that need targets are planned and executed for better results.- Checking our daily sales performance report to advise the team if we are up or down and provide positive motivation when needed.- Ensuring all paperwork is filed away in the relevant file or sent to the correct department.- Banking and cashing up the tills ensuring any mistakes are investigated and rectified.- Corresponding by email with various departments in head office and completing any tasks that arise.- Schedule management, ensuring the rotas are completed and staff availability and holidays are checked.- Ensuring all merchandising is done to a high standard, including creating both shop and window displays and movements, as well as doing visual merchandising.

Kingston Upon Thames, United Kingdom

Reading, United Kingdom

Education record

Certified

Certified

- Using Proper Etiquette in Emails - Using Proper Etiquette in Text Messages - Using Proper Etiquette in Written Communication.

Certified

- Entering Data - Creating Simple formulas and Functions - Formatting (Font styles and effects, boarders and backgrounds, adjusting row.

Certified

- Getting to know Excel online (Basic features of Excel online) - Working Seamlessly with Excel Online and Excel Desktop - Collaborating.

Certified

- Customizing mailbox ( save attachments from a message, search mail, create search folders, ignore and flag junk mail, use filters.

Certified

- Understand the PowerPoint 2010 Interface - Getting Started ( Adding slides and content, deleting slides and changing layout, rearranging.

Certified

- Getting started with Word 2010 (using the ribbon , interface, quick access toolbar, using the navigation pane) - Word Backstage.

Education record

Activities and Societies:  3 x A Levels in BTEC National ICT Level 3 Distinction  Double Certificate and Diploma in Health and Social.

Education record

Activities and Societies:  6 GCSE Passes A – C Grade - Health and Social Care Level 2, ICT, and English  4 GCSE Grades in Science DD.