Moira Fish Email & Phone Number

Reading, Reading, United Kingdom

United Kingdom

United Kingdom

At Shaw/Scott Europe, we help brands deliver engaging customer experiences through strategic and analytical insights along with technology integration and enablement. We support brands including B&Q, Sweaty Betty and Benefit Cosmetics to create relevant and engaging digital journeys at different stages of the customer lifecycle across channels. - Overall responsibility for customer success through project delivery and retention in EMEA. - Management of core day-to-day operations for the S/S Europe team focused on financial reporting and stability- Focused on project excellence through agile delivery -Supporting the business development and partnership activities for the S/S Europe team

Reading, United Kingdom

Reading, United Kingdom

Managed the delivery of the gifted and talented programme through project lifecycle using PRINCE2 Methodology ensuring schedules and budgets are adhered to. Managed cross-functional project teams in terms of delivery (matrix management). Core knowledge of event management, publishing, printing, web, marketing and e-learning processes and procedures with a broad knowledge over the development issues.Worked with the key client, suppliers and stakeholders, to monitor and report on product status along with product risks and issues.Monitored and reported on progress of the overall programme and communicate this to key stakeholders (both client and senior management team).

Ensured the delivery of the portfolio of events within my team and managed risks and issues that arose around the delivery of these events.Worked with the Customer Services Managers to effectively resource plan for my team across all aspects of Customer and Event Services (CES) so that project deliverables were completed on time and the team exceeded Department for Children Schools and Families key performance indicator targets.Applied Quality Assurance checks/arrangements to my team to make sure Customer and Events services were operating to high standards and following current CES procedures.Pro-actively engaged and led on business improvement projects, namely the customer relationship management and event delegate system from the Customer and Event Services team to ensure the final system fulfilled requirements.

Main point of contact for customer related Abbott pharmaceutical conferences. Involved communicating with Sales Reps, Marketing Managers, suppliers and stakeholders to ensure that key business objectives were met. Liaised with Exhibition Companies and Product Managers so that Abbott was represented at the relevant Industry Associations’ Annual Congresses. Co-ordinated logistics for customer sponsorship packages to Industry Congresses.Communicated with the international head office regarding international meetings where there was UK customer involvement.