Moira Embrey Email & Phone Number

Austin, Texas, United States

• Provides client service management support and operational support to the advisory team• Works with custodians (Charles Schwab, Fidelity, TD Ameritrade) to implement new client accounts, liquidity management and ongoing maintenance of existing clients• Works with financial advisors and clients on new account onboarding process • Executes money movement (ACH in, ACH out, journals and wire transfers)• Executes transfers and rollovers of brokerage, retirement accounts and 401k plans• Monitors custodian platforms for alerts and NiGOs that impact client accounts• Acts as liaison to the vendor for trading and other investment-related transactions• Sends monthly reports (portfolio summary, asset allocation, etc.)• General maintenance of software/tools such as FeeX/Pontera, ShareFile, Advyzon, RightSignature etc. • Ensures that client profiles are updated with the most recent client information (name, addresses,contact numbers, employment etc.)

Remote

• Conducts research and data entry• Liaises with CEO, financial advisors, and clients• Communicates through phone or email with product providers and clients• Monitors tasks using Microsoft Planner, Teams and AdviserLogic• Requests quotes from product providers• Sends off cancellation and reduction letters to clients and product providers• Generates certificate of currency for clients• Updates contact details of clients in product providers database and AdviserLogic• Updates payment or billing details of clients with product providers• Updates beneficiary nominations• Performs inquiries on due date, lapse date, payment details, etc. with product providers• Obtains forms and documents from product providers and clients

Remote

• Receives and understands instructions from the client in line with making a business plan andpresentation for the customers assisted• Conducts market research and industry research as instructed• Gains a thorough understanding of what the customers’ business plans are before relating orimplementing such in the business plan and presentation to be created• Assists with drafting business plans, sales pitches, presentations, reference material, and otherdocuments as required• Builds templates along the way that can quicken the process of building and customizing businesspresentations for clients• Ensures that proposals and other documents are submitted within deadline and with the specificdetails instructed by the client• Manages multiple projects concurrently and meet deadlines• Generates invoice using Xero• Utilizes softwares such as LivePlan, Agile CRM, Xero, etc.• Provides administrative support as needed

Manila, Philippines

• Creates, publishes and maintains business procedures and/or processes, knowledge repository content and training manuals• Partners with Line of Business subject matter experts to understand business needs as it relates to procedures• Drafts and/or updates moderate to highly complex business procedures• Ensures procedures are compliant with Wells Fargo branding • Responsible for obtaining appropriate approvals from management and governance teams (ORM, RECOR, Legal) and may include facilitating the certification process• Reviews changes to business operations for potential impact on other operations/procedures• Follows established guidelines for the organization and design of work• Reviews regulatory changes or partners with regulatory change agents to proactively identify required updates• Maintain document library/manual/repository• Maintain update tables in appropriate systems and/or create basic process maps• Participate in establishing documentation guidelines• Participate in procedure audits• Manually enters approved content into Component Content Management System/Platform using prescribed models and tools (oXygen XML editor, Publication Manager, SDL Knowledge Center)• Completes various tasks associated with progressing content through established workflows until it is approved and ready for publishing (applying metadata, building publications, reviews and QA checks)• Supports and/or collects data for the following reporting:- Impact Analysis- Content validations- Changes to processes- Active content owners list and respective topics• Writes and tests scripts using the Application Lifecycle Management (ALM) platform

Manila, Philippines

• Document Automation: Analyzes and markup customer documents in accordance with best practice and adhere to documented processes and turnaround goals • Creates, refines and use consistent FieldName/Variable information and libraries.• Creates, refines, and use “spans” or decision processes within electronic documents to mirror manualdecision-making processes.• Creates, refines, organizes “templates” that populate automated documents for clarity and ease of useby self-serve users of the resulting electronically automated documents.• Administration and Reporting: Maintains accurate billable time records for on charging customers androutinely monitor the effectiveness of customer processes associated with this role and recommendsimprovements as needed or as opportunity arises• Consultant: Provides support and advices to both existing customers and trial customers• Support Materials: Reviews and maintains existing support materials and process documents basedupon practical experiences and emerging issues• Time Management: Manages multiple and competing priorities with guidance and raises anyconflicting priorities with Manager for resolution• Sales: Promotes Contract Express (Artificial Intelligence powered software) products and services andcontributes to the achievement of revenue targets• Market/Industry knowledge: Maintains up to date knowledge of Contract Express including newreleases as well as competitor products and services• General: Contributes to project-based assignments relating to bureau services

Manila, Philippines

• Communicates with U.S counterparts, internal and external contacts through e-mail, Webex session and video conferences• Assists attorney editors and U.S. counterparts on production tasks• Publishing: Performs duties such as analyzing (HTML & XML), keying, converting, coding, copy reading, editing, merging, rendering, loading, or validation of data in Westlaw and print products • Content acquisition: Duties include acquisition of manuscripts or core content, analysis of manuscripts and electronic files, coding (mark-up of data) and resolving coding errors, manuscript editing, compiling and editing of content, proofreading and copy reading, quality control and verification • Daily monitoring and gathering of legal and business content from the web and determining which are important to clients• Writing: creates a summary of the material and assigns key words from a taxonomy and uploading to the CMS tool Current Awareness• Creates and updates manuals to ensure uniformity of steps and procedures• Training: trains new hires/junior staffs to different workflows and jurisdiction specifics. Provides hands-on and classroom trainings. • Participates in cross-functional meetings for collaboration as required• Participates in decision-making and prioritization for production schedules and processes • Organizes and facilitates team meetings and represents team on task forces and proactively communicates to and influences others • Assists team manager on administrative tasks (productivity and quality reports)• Ensures completeness, proper structure, and functionality for multiple products• Responsible for routine troubleshooting system and/or data problems• Provides escalated support in workflow processes • Possesses expert knowledge of production processes and reviews processes to identify, coordinate and implement improvements to products/processes/workflows• Leads product enhancement or process improvement projects• Manages deadlines without supervision

Manila, Philippines

Manila, Philippines