Manage the areas of: technical support, development, projects, infrastructure, processes, innovation, information security, business intelligence, and help desk departments.Achievements:• Lead the Omnichannel project and strategy with Oracle solutions: point of sale in 110 stores, ecommerce website, CRM for customer management, and OMS for order management. Ensured service quality across all customer communication channels.• Implemented the data center migration strategy to… Show more Manage the areas of: technical support, development, projects, infrastructure, processes, innovation, information security, business intelligence, and help desk departments.Achievements:• Lead the Omnichannel project and strategy with Oracle solutions: point of sale in 110 stores, ecommerce website, CRM for customer management, and OMS for order management. Ensured service quality across all customer communication channels.• Implemented the data center migration strategy to Cloud Computing, ensuring 99.9% system availability.• Established the help desk department to improve internal customer service, achieving a 50% reduction in incidents.• Implemented SAP ERP ECC modules: human resources, payroll, and Fiori.• Designed and implemented an information security strategy based on ISO 27000.• Optimized network and communication infrastructure, achieving 99.9% online service availability.• Developed and launched a sales app, doubling revenue through this channel.• Implemented the Genesys call center system to enhance customer service.• Decrease technology costs by 20%. Show less

Management of administrative systems, supply chain and projects, evaluating business processes and generating solutions through information technologies.Achievements:• Implementation of enterprise resource planning system SAP with improvements such as: decrease warehouse inventory by 50%, increase inventory efficiency from 40% to 99.99%, reduction of purchasing and transportation cost by 30%, optimization of management of service projects in time and cost.

Management of the areas of: business application development, project management, technical support and operations, data center, information security, communications and networks.Achievements:• Management of the areas of: business application development, project management, technical support and operations, data center, information security, communications and networks.• Consolidation and virtualization of servers with IBM Technology, increasing the availability of systems… Show more Management of the areas of: business application development, project management, technical support and operations, data center, information security, communications and networks.Achievements:• Management of the areas of: business application development, project management, technical support and operations, data center, information security, communications and networks.• Consolidation and virtualization of servers with IBM Technology, increasing the availability of systems and ensuring the operation of key business processes.• EPICOR ERP implementation integrating the company's processes on a single platform. • Implementation of payroll and attendance control system. • Implementation of quality management system supporting the achievement of ISO9001 certification.• Implementation of a satellite transport and tracking system. • Implementation of diesel control system reducing fuel costs by 10%. • Design and implemented the information security strategy. Show less

Managing business operations in northern Mexico, customer service, implementation of new projects and software products.

Manage the areas of: business application development, project management and system quality assurance.Achievements:Implemented the warehouse management system for the distribution centers.Set up the forecast & replenishment system.Developed and deployed the electronic invoice system.Started up the change and release process management based in ITIL.Implemented EMV full compliance project for the security of credit cards.Development and implementation of the… Show more Manage the areas of: business application development, project management and system quality assurance.Achievements:Implemented the warehouse management system for the distribution centers.Set up the forecast & replenishment system.Developed and deployed the electronic invoice system.Started up the change and release process management based in ITIL.Implemented EMV full compliance project for the security of credit cards.Development and implementation of the project for private label credit cards.Developed the sales reports system in mobile equipment.Implemented the project management area based in the PMI methodology.Participated in CEO round table meetings. Show less

Manage the development and applications support areas like: finance, human resources, merchandising, supply chain, imports, stores operations and credits, point of sales, business intelligence, internet and intranet. Negotiation and administration of suppliers and technology services, customer services, store opening, data base administration and user training.Achievements:Merged the systems of the newly acquired companies: Del Norte and Home Mart.Set up store… Show more Manage the development and applications support areas like: finance, human resources, merchandising, supply chain, imports, stores operations and credits, point of sales, business intelligence, internet and intranet. Negotiation and administration of suppliers and technology services, customer services, store opening, data base administration and user training.Achievements:Merged the systems of the newly acquired companies: Del Norte and Home Mart.Set up store opening.Implemented a development system methodology.Developed supplier portal and web page of company.Implemented the service desk area.Implemented the point of sale system.Developed the intranet system.Developed the human resources and credits system.Designed and implemented the strategy of electronic data interchange.Participated in the diversity and inclusion program which took place at the headquarters in Atlanta Georgia.Obtained a promotion to Executive Senior Manager in the information technology área. Show less