Mo Figueroa Email & Phone Number

Miami, Fl, Us

Los Angeles, Ca, Us

- Microservices Architectures: Deployed microservices and serverless infra with Terraform, Ansible, and Azure DevOps for data scientist python workloads and leveraged Azure Container Apps for a true event-driven architecture that scales up and down to zero to save costs. Also leveraged the use of managed IDs for security and Azure Python SDKs for best compatibility.- Azure DevOps Governance and Best Practices by establishing Azure DevOps for IT, Data Scientists and Reporting team with best practices for SCM, CI/CD, and security.- Led migration of Elastic Cloud to Kubernetes, automating deployment to AKS to increased reliability and reduce overhead.- ML Ops and Data Science Enablement by creating pipelines for data scientists to package, scan, and containerize ML workloads. Accelerated their data science development and deployment with self-service CI/CD which included security scans.- Configured Azure OpenAI to deploy models like ChatGPT with secure access controls using Azure Private Link, NSGs, and Private Endpoints- Managed diverse Azure environment (AKS, App Services, Azure Functions, Azure SQL, ACR, etc.)- Created ServiceNow Flows with REST APIs to trigger Azure DevOps pipelinesDelivered self-service and increased agility by integrating ITSM and DevOps- Multi-Language Automation with Jenkins by implementing Jenkins with Okta to centralize and secure automation. Boosted efficiency with a unified portal abstracting underlying tools written in Python, Powershell, Ansible and Bash.

Los Angeles, Ca, Us

- Implemented Azure DevOps pipelines to automate gold image builds using Azure Image Builder, Hashicorp Packer, Powershell, Chocolatey and the Azure CLI. The gold images had more than 10 applications installed 60% of applications were in Choco's repos and the ones not found were packaged and deployed by using Powershell and Azure Blob Storage. The process auto-updated the gold image every month by getting the latest Azure marketplace published image. The process use to take approximately 1 week since multiple teams needed to be engaged but after consolidating all steps into Azure DevOps the image build was done in less than 1 hour.- Created Linux scripts to enhance vendor's proprietary OS and fix issues.- Implemented Ansible playbooks to orchestrate Netscaler LB configurations, thin client log consolidation and remote server service restarts.- Trained team on using Git, Azure DevOps and VSCode

Burbank, Ca, Us

- Managed and administered core AWS services including EC2, EBS, S3, Glacier, CloudFront, Route 53, Elastic Kubernetes Service, Lambda, and RDS, optimizing for cost, security, and performance.- Implemented infrastructure-as-code practices using AWS CloudFormation, Azure DevOps (Repos, Pipelines), and HashiCorp Packer for consistent and repeatable deployments.- Developed automation scripts using PowerShell, Python, and Bash to streamline provisioning, configuration management (DSC, Ansible, GPOs), and patching processes.- Managed enterprise identity and access management across Active Directory, Azure AD, and Okta, leveraging Okta API for automation and custom integrations.- Administered platforms for custom applications on IIS (.NET, PHP), NGINX (Unicorn, PHP), and Apache Tomcat.- Maintained and troubleshot diverse operating system environment including Windows Server (2008-2019), Windows 10 with WSL, Ubuntu, RHEL, and CentOS.- Managed network services (DNS, DHCP) and load balancing infrastructure (F5, Windows NLB), supporting global application delivery and high availability.- Operated and optimized Microsoft SQL Server 2019 and Oracle database infrastructure, collaborating with application teams to ensure optimal performance and reliability.

Los Angeles, Ca, Us

I managed a team with DevOps, Database and Automation roles and we are responsible for streamlining and increasing the efficiency and effectiveness of internal business processes, providing scaled deployments of infrastructure and finding / implementing synergies between systems via automation with PowerShell, Python, APIs and using DevOps methodologies. Responsible for team success and system engineering as shown below.- Bring ideas to POCs (Proof of Concepts) and work with stakeholders to test and implement their visions with our technical consulting and recommendations.- Document, train and present technologies to executives, employees and IT Team.

Los Angeles, Ca, Us

- Architect, manage and change the on prem and cloud (Azure) Citrix Infrastructure components such as Citrix Netscaler, Citrix Storefront, Citrix PVS and MCS, Citrix Virtual Apps and Desktops (formerly Xenapp / XenDesktop ), Citrix Hypervisor with NVIDIA vGPU, Citrix Cloud, Citrix Workspace App (formerly Citrix Receiver), Citrix Policies, FSLogix and Citrix Director and ControlUp for monitoring.- Design, manage and change the VMWare and SCVMM / Hyper-V infrastructure from planning, racking/stacking, host configurations, clustering, configuring DRS and load balancing to networking by creating distributed switches and VLANs and also adding backend storage using Nimble or Pure Storage with iSCSI and fiber channel.- Create custom scripts with different Powershell modules such as Active Directory, DNS, Azure, Office 365, Exchange Online, SMB, VMWare PowerCLI, Microsoft SCVMM for Hyper-V, MS Network CMDLets, Citrix SDK, etc. Also using private code repositories like GitHub, Azure DevOps for version control.- Transform business processes and IT tasks into automated processes by meeting with stakeholders, white-boarding workflows and writing the scripts in order to save time by doing repetitive tasks and focusing on value tasks.- Study APIs from different systems such as Citrix, Office 365 and ServiceNow with VS Code and Postman.- Architect the Azure Kubernetes Service to run Docker containers from our Development team and to transform IT and business apps.- Architect and manage the SCCM Infrastructure, create application packages, push Windows updates, create OS deployments (Win10 and Windows Server) and create tasks sequences for new server builds and installations requiring sequential steps.- Implement solutions and manage other systems such as Active Directory Sites and Services, Active Directory Group Policies, DNS, DHCP, Microsoft SCCM, Microsoft Azure, Office 365, ControlUp, Solarwinds and ServiceNow.

San Francisco, Ca, Us

- Design and maintain the Citrix XenDesktop, XenApp and Netscaler Infrastructure for Autodesk's Developers and users of Autodesk CAD applications.- Work closely with engineers from NVIDIA to create XenDesktops with vGPUs to fully utilize the Citrix policies around HDX 3D graphics enhancements which provide the best in class user experience.- Configure and maintain the VMWare and Citrix XenServer infrastructure including patching, upgrades, virtual networking and backend storage with Tintri. - Created reports, solutions and fixes with PowerShell.- Architect and implement the monitoring solution for the Autodesk citrix infrastructure with eG Innovations.- Act as an expert escalation point to troubleshoot and resolve issues with all aspects of the Citrix, XenServer and VMWare environments.

Boca Raton, Florida, Us

- Architect, implement and manage the Office Depot global Citrix Infrastructures hosting 12,000 max users / 4000 concurrent sessions for XenApp (82 applications) and XenDesktop (350 Pooled and Persistent VDI) with Access Gateway and Netscalers.- Manage and upgrade different versions of Citrix Metaframe 4.0, XenDesktop 5 to Xenapp 6.5 and XenDesktop 7.x. With Citrix machine creation services (Citrix MCS) and Citrix Provisioning Services (PVS)- Implement, analyze and monitor the Citrix Environment via Edgesight.- Provide application virtualization solutions with App-V, ThinApp, Citrix Streamed Applications and PowerShell to automate application user tasks.- Configure, maintain the VMWare and Citrix XenServer infrastructure including patching, upgrades, virtual networking.- Keep systems up to date and compliant with SCCM- Manage Active Directory security groups and Group Policies.- Document, train and mentor level 1 and 2 support teams.

Boca Raton, Florida, Us

Managing the global Cloud-Hybrid Messaging infrastructure consisting of Google Apps for Business, Servers hosting Microsoft Exchange 2003 with Journaling, Windows 2003 Clusters, Windows Live Communications Server, Symantec Veritas NetBackup, Quest Message Stats for reporting, Trend IMSS 7.1 for message hygiene, Blackberry Enterprise Servers and Google PostIni for Spam Filtering. Strong DNS understanding for SPF Records administration. Provide 24/7 level 3 strategic support and Incident Problem Resolutions via ITIL Standards.

- Partnered with small businesses as a freelance consultant to strategize, design, develop, and support innovative web solutions that increased brand awareness, profitability, and growth- Leveraged expertise across the full web development stack (HTML, CSS, AJAX, PHP, MySQL, Adobe Flex/Flash, ActionScript) to deliver high-impact applications tailored to each client's unique needs- Drove the end-to-end lifecycle of web projects from initial planning and creative design to development, deployment, and ongoing maintenance and support- Architected solutions on leading open-source platforms including WordPress, Joomla, Magento, Drupal, and VTiger, selecting the best fit for each client's requirements and budget- Advised clients on digital marketing strategies spanning SEO, email marketing, mobile marketing, and affiliate programs to maximize the ROI of their web properties- Developed and executed social media marketing campaigns and integrated them with websites to build engaged online communities and amplify brand reachMajor Accomplishment:Engineered a custom Adobe Flex, PHP, and MySQL application paired with an innovative web marketing strategy that helped a client break a Guinness World Record, showcasing the power of bespoke web solutions to achieve unprecedented results

Houston, Texas, Us

- Administered Exchange 2003, 2007 and 2010 globally for 10,000+ users, delivering highly available and performant messaging services- Pioneered the use of PowerShell for Exchange automation, becoming one of the first engineers in the team to leverage this powerful new scripting language- Rapidly learned PowerShell and developed a library of scripts to automate repetitive and time-consuming Exchange management tasks, dramatically improving the efficiency of the messaging team- Engineered a web portal with a PowerShell backend to provide self-service Exchange reporting and administration capabilities, empowering support teams and saving hundreds of hours annually- Managed advanced Exchange features including clustered mailbox servers, disaster recovery, and SAN integration with NetApp SnapManager, HP MSA, and IBM Tivoli Storage Manager- Collaborated closely with Active Directory and DNS teams to ensure seamless mail flow and optimal performance across a complex messaging infrastructure

Philadelphia, Pa, Us

Responsible for monitoring, administering and troubleshooting server technologies such as Citrix Presentation Server 4.5 , Exchange 2003, SMS 2003 / SCCM 2007, Sharepoint 2003, IIS and Apache Web Servers, Windows Server 2003 & 2008Major Accomplishments: - Designed and managed South Florida intranet portal using PHP/MySQL, Joomla and SharePoint, improving employee communications- Developed Flex and PHP/MySQL web apps to digitize business processes, increasing productivity and optimizing daily workflows- Elevated OS imaging from manual to automated using Ghost, FOG and SCCM, significantly reducing system deployment times

Louisville, Kentucky, Us

Monitor, administer and troubleshoot Citrix Presentation Server 4.5, Web Servers (IIS / Apache), Active Directory, Exchange 2003, Exchange 2007, SMS 2003, SCCM 2007, Norton / Symantec Ghost, VMware. Major Accomplishments:- Company acquired 3 medical clinic centers and technologies needed to be consolidated. Migrated 10 Remote clinics in South Florida with 1200 Endpoints from StandAlone PC Architecture to Dell ThinClients using locally installed applications via SMS 2003 and Citrix Presentation Server 4.5 delivery of streamed and published applications. Streamlined imaging process and application delivery.

Miami, Florida, Us

- Served as the go-to technician for CompUSA's most important small and medium business accounts, providing exceptional service and building strong client relationships- Diagnosed and resolved the most complex server, workstation, and network issues, earning a reputation as the top troubleshooter on the team- Consulted directly with business owners and IT decision makers to understand their technology challenges and architect the right solutions- Performed critical server maintenance including hardware diagnostics, upgrades, and troubleshooting to keep clients' businesses running smoothly- Operated as the final escalation point for the most challenging data recovery cases, successfully recovering lost data and minimizing business disruption- Consistently achieved the highest client satisfaction scores and positive feedback, setting the standard for technical support excellence

Required CCNA for Network Troubleshooting of Layer 1 to Level 4 for small business customers using DSL Business tiers.