Moises Dominguez Camacho Email & Phone Number

Mexico

Denver, Colorado, United States

Support for Samsung SW Implementation and Verification on VERIZON Network (eNB/FSU/vDU) CI/CD. Daily Alarm Report since No Harm phase– Cluster Upgrade- Market Upgrade. Alarm Troubleshooting after FOA Upgrades, open Remedy Tickets and comply with Customer SLA. Support Samsung HQ with Log collection and analysis for RCAs. Effective Communication with Customer about new Samsung Implementation and get GA.

Colorado, United States

RAN SME for DISH Network.Be part of the 70% nationwide 5G Deployment. Support on the first cluster deployed in Atlanta, after that Be in charge for all issues during deployment in the Southern Region. USM training to Dish HQ and Market teams. 5G Samsung product training to DISH NOC. Kubernetes training to DISH NOC. RF parameter audit, KPI Analysis, Drive Test and Tower Crew support. Provide in-depth technical log analysis, check network configuration, and support… Show more RAN SME for DISH Network.Be part of the 70% nationwide 5G Deployment. Support on the first cluster deployed in Atlanta, after that Be in charge for all issues during deployment in the Southern Region. USM training to Dish HQ and Market teams. 5G Samsung product training to DISH NOC. Kubernetes training to DISH NOC. RF parameter audit, KPI Analysis, Drive Test and Tower Crew support. Provide in-depth technical log analysis, check network configuration, and support customer as needed. Support on call bridges for High Severity issues. Troubleshooting in order to resolve SNOW tickets for escalations from Dish team [NOC / IWR / RAN]. Directly working with Samsung HQ team to generate RCAs for first unknown issues and delivered to Customer Show less

Ohio, Estados Unidos

USM SME for VERIZON Network [OPW MKT] Tier II troubleshooting in order to resolve remedy tickets for escalations from TAC team.Support on call bridges for High Severity issues. Face to Face meetings in customer’s office in order to improve KPIs for OPW MKT and VOC for USM tool. Provide in-depth technical log analysis, check network configuration, and support customer as needed. Provide customers guidance and training about USM tool Support FOA activities since beginning to GA… Show more USM SME for VERIZON Network [OPW MKT] Tier II troubleshooting in order to resolve remedy tickets for escalations from TAC team.Support on call bridges for High Severity issues. Face to Face meetings in customer’s office in order to improve KPIs for OPW MKT and VOC for USM tool. Provide in-depth technical log analysis, check network configuration, and support customer as needed. Provide customers guidance and training about USM tool Support FOA activities since beginning to GA, perform Test Cases for new Releases in eNB/FSU/LS3 and LS6.Daily alarm reports for different clusters of NEs,perform daily health checks for USM. Support USM upgrades, inform customer about new functions, tools, and corrections. Show less

Guatemala

ITR,SWAP,NPM projects.Attention to VIP complaints throughout the country of Guatemala.Customer's first point of contact to find out the status of their network.Application And Monitoring Of Network improvements, such as implementation of SRVCC, VoLTE, CA,MLB, DL and UL improvements, Refarming, Rehoming.

Guatemala

Performed Network Optimization after sites implementation and LTE parameters improvement to reach KPIs targets from customer. Support during Rehoming and Refarming (9RNCs)and support after implementation to verify and solve any issue in the network. Implementation For the first launch Massive MIMO FDD sites in the network. Optimization and implementation of different parameters like VoLTE, MLB and Carrier Aggregation between two and three carriers to improve customer experience… Show more Performed Network Optimization after sites implementation and LTE parameters improvement to reach KPIs targets from customer. Support during Rehoming and Refarming (9RNCs)and support after implementation to verify and solve any issue in the network. Implementation For the first launch Massive MIMO FDD sites in the network. Optimization and implementation of different parameters like VoLTE, MLB and Carrier Aggregation between two and three carriers to improve customer experience. Design and implement LTE neighboring plans like EUTRAN and UTRAN for Intra and Inter cells. Analysis for blocked calls, dropped calls, robotic calls for VIP users, in order to find the root cause. Data Analysis from the Drive Test log files and suggesting necessary changes to the sites to improve RSRP,RSRQ,SiNR and THP. Show less

Querétaro

UMTS Worst Offender analysis and recommendations for cells out of the target for PS/CS/RRC Failure, CS/PS Service Drop, CS/PS RAB Failure. LTE Analysis and recommendation for cells out of the target for RRC Failure, E-RAB Failure Service Drop,User Throughput. Performance KPI monitoring and optimization, DT analysis, scripting and neighboring, issues and optimization.

Querétaro

Provide instruction, direction and support to the team to reach the goals of the project.Provided 1st & 2nd line support during eNodeBs integration and support after general release.Remote coordination for IP core-swap for Entel Peru, performing personalized KPIs reports involving u2000 and SmartCare.

Querétaro

First (L1) & Second(L2) Troubleshooting in Bahama's Network, I'm focused on wireless technology such as 2G,3G & 4G.Trouble Ticket (TT) management following SLA targets of the client, perform a database of the spareparts costs.

Technical support forAvaya equipment, office equipment and implementation of structured wired.