Moises Ben Janiga Email & Phone Number

Ontario, Canada

Ontario, Canada

Troubleshooting and resolving sactioning issues, incidents, tasks and request related to access managementCreate, modify, and remove users' IDs from 5+ IAM systems and 15+ applications to meet business requirements and maintain the standards architectureManage all user and system accounts through the account lifecycle, including provisioning, entitlement changes, deactivation, and deletion in accordance with established service levelsWork closely with IT teams to ensure that user and system account roles and groups are designed considering principles of least privilege and segregation of dutiesWork closely with IT support teams and end user community to address access related questions and issuesDesign, document, and communicate Identity and Access Management standards, processes, procedures, and associated metricsPerform access and entitlement reviews in accordance with established process and timelinesAssist with Identity and Access Management related initiatives, including activity coordination, initiative communication and implementationManage Identity and Access Management related technologies such as lifecycle management, active directory, identity management / multi-factor authentication, and vaulting services

Toronto, Ontario, Canada

Responded to calls, emails, voicemails, and chat from members, answering their questions and resolving any issues they have in a timely and thorough manner. Escalated and support teams for incidents resolution in case of severity.Communicated and support incidents and/or problems raised by users or customers.Monitored ticketing tool for incidents, problems, and requests.Provided support to members by responding in a timely and complete manner to their email or phone call escalation.Attend call and meeting for incidents and problems.Offered support and solutions to customers in accordance with the company's service management policies.Participated in technical and support meetings and calls for problem’s solution.Engaged with members in a friendly and professional manner while actively listening to their concerns.Identified the priority and severity of escalated issues and/or problems.Moderated the site for content and fraud, where needed, carry out the appropriate corrective actions on members accounts.Recorded and modified customers informations within the database.Researched and validated product conditions, process returns, refunds and exchanges.

Toronto, Canada Area

Provided excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.Served as liaison between customer support team, management and customer to improve customer service and business productivity.Analyzed customer complaints and provide appropriate corrective actions.Assisted directly or route customers to the appropriate personnel for assistance.Ensured customer satisfaction by meeting customer needs in courteous and timely manner.Tracked, follow-up and resolve customer’s outstanding issues in a timely manner.Developed customer service programs in order to provide outstanding service.Assisted in training peers on improving customer support service.Developed and maintain in-depth product knowledge.Conducted customer surveys about the company’s service so as to obtain feedback.Communicated customer feedback to technical and marketing teams in order to develop processes for better serving customers.

Toronto, Ontario, Canada

Responsible for providing training and creating work schedules.Acted as the contact person for employees with complaints or requests for time off.Acted as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.Performs other duties as assigned.Inspects facilities to ensure safety and cleanliness standards.

Toronto, Canada Area

Leading a team of Merchandisers, giving coaching and encouragement.Manage and execute action plans that optimize results and ensure effective execution of all store operational activities.Assures that organizational production objectives are met.Counsel employees about work-related issues and assist employees to correct job skill deficiencies.Build and maintain strong partnerships with retail associates and managers.Provide important information and support on new release product promotions and activities in adherence to Head Office directives.Ensure that all products are displayed, set to planograms, correctly priced, signed, and presented in adequate quantities in all departments where the product is displayed.Negotiating premier shelf space (endcap, incremental display, etc.) and front of store presence.Assist in the flow of product from the stock room to the sales floor, and facilitate product returns.Maximize point of sale (POS) advantage.Perform physical count on inventory. Reports audit findings to Inventory Supervisor/Manager.Fix discrepancy in inventory.Completes reports on inventory counts.Enters inventory data into the system.

Toronto, Canada Area

Sources and places orders with various product suppliersUnload of skids and placing the product on shelves in the warehouseCheck inventoryEnsure price accuracyReturn the damaged productProvides assistance to customers pertaining to products in the storePerform general merchandise, and resolve problems related to the product

São Paulo Area, Brazil

Monitored patient’s condition and assess their needs to provide the best possible care and adviceObserved and interpret patient’s symptoms and communicate them to physiciansCollaborate with physicians and nurses to devise individualized care plans for patientsPerformed routine procedures (blood pressure measurements, administering injections etc.) and fill in patients’ chartsAdjusted and administer patient’s medication and provide treatments according to physician’s ordersInspected the facilities and act to maintain excellent hygiene and safety (decontaminating equipment, sanitizing surfaces, preparing beds etc.)Provided instant medical care in emergenciesAssist surgeons during operationsSupervise and train LPNs and nursing assistantsFostered a supportive and compassionate environment to care for patients and their familiesExpanded knowledge and capabilities by attending educational workshops, conferences etc.Developed and contributed strategic plans to advance standards on the unit, improve overall clients care, and outcomes.Developed and directed a rotational system in managing the customers' services in the department.

Diploma, Business Administration And Management, General

Activities and Societies: -Entrepreneurship -Project management

Bachelor Of Technology (B.Tech.), Practical Nursing, Vocational Nursing And Nursing Assistants

Bachelor’S Degree, Registered Nursing/Registered Nurse, A

Activities and Societies: Team working. Bachelor Thesis " The quality of life of patients undergone to bariatric surgery" research done.

Bachelor'S Degree, Registered Nursing/Registered Nurse