Moisés M. Email & Phone Number

Constantly made telephone calls and email inquiries about overdue rent balances for apartments in the eastern United States. Proactively addressed rent payment-related issues by reaching out to delinquent residents through diverse channels, such as phone calls, text messages, and letters.

Efficiently recovered overdue payments from Immigration law firm clients. Played a pivotal role in data entry and client communication, ensuring the retrieval of invoices outstanding for over 90 days across various immigration cases and legal services. My dedication and collaboration greatly contributed to the successful collection of over $100K.

Manage the customer payment cycle from when a student makes a program deposit,to when their tuition is fully paid off. This includes (but is not limited to) handling allthird-party systems and partners.

I addressed customer inquiries regarding pet nutrition, health, and wellness, as well as other products, customer orders, logistics, fulfillment, and technical issues through email, ensuring a polite, considerate, and prompt response. My product knowledge enabled me to provide optimal solutions to customer queries. I took complete ownership of customer problems and technical issues, guiding them from initiation to resolution. I proficiently utilized tools such as Business Meta, Freshdesk, and Shopify to enhance the efficiency of our interactions.

Remote

I excelled in daily administrative tasks, handling calls, emails, and meeting schedules while ensuring constant case updates. Precision is my forte as I maintain detailed, accurate client records, offering indispensable support to both case managers and attorneys. My commitment to confidentiality is unwavering, paired with a friendly and proficient communication style that builds lasting rapport with clients—fluent in both English and Spanish.

Remote

• Responsible for monitoring and maintaining assigned portfolios by sending out collection emails to past-due account holders, and processing credit memos and write-offs.• Provided support to the Accounting Department by assisting clients in resolving their collection issues, discrepancies, and short payments.• Communicated and conducted follow-ups with the sales department to monitor customer accounts weekly.

Remote

I tackled real-time challenges, be it with appointments, product orders, or lab results. Post-session, I handled the financial aspect, invoicing appointments, ordering products, and securing payments. My day concluded with a meticulous report of end-of-day sales and activities. In addition, I helped with incoming calls, managing voicemails, and maintaining HIPAA-compliant call logs. I help update the CSC materials, processes, and scripts.

Managua, Nicaragua

• Provided Virtual Assistant services to different Stanton Optical stores across the USA, helping over 25 customers every day.• Educated customers about the virtual examination process and assisted them by performing a computer-automated eye exam.• Accurately collected the clients’ relevant data and examination results and transferred them to their doctors.• Clarified all questions or concerns while building rapport with clients to guarantee their satisfaction with the service.

Managua, Nicaragua

• Provided Customer Support services while handling inbound client calls and determining new leads for sales.• Track all sales activities in the company’s CRM system and regularly update client accounts information.• Developed strong business relationships with prospects, customers, and team members to optimize our sales efforts and achieve sales goals.

Managua, Nicaragua

• Evaluated client issues, using problem-solving skills to prioritize, escalate, and track incidents, in a fast-paced working environment.• Conducted thorough evaluations and investigations of escalated issues and provided knowledgeable support to Tier 1 agents.• Developed deep product knowledge on a wide variety of products to effectively differentiate genuine production bugs from other technical issues.