Moisés De O. Robles Email & Phone Number

State Of São Paulo, Brazil

Brazil

Lead and manage PSD (Professional Services Delivery) practices for architecture, data engineering and infrastructure. Responsible for design and deliver TAM (Technical Account Manager), Managed Services and SAS deployment services.Manage division P&L to match team capacity, sales and delivery cycles.Work closely with software sales executives and customers.

Brazil

Lead Technical Account Manager team.Work closely with customers to improve and promote SAS products utilization.Create and promote successful use cases with SAS ecosystem.Define and monitor critical SAS implementation projects, working closely with SAS senior management, consultants and customer executives.Support sales team to proof value on SAS.

São Paulo, SP, Brazil

Work with customers of different segments, designing, installing and supporting SAS solutions in different architectures, pursuing best performance and security results with optimal cost performance. Use cloud tools (Azure, AWS and GCP) to automate and operationalize SAS tools and other integrated solutions of Analytics environment in batch and real-time.

São Paulo Area, Brazil

Lead customer segmentation team, responsible for coordinate the development and implementation of customizable areas of SKY Self Care Mobile APP (Product Owner of Customer Segmentation).Migrate all on-premises batch solutions to cloud services, providing near-real-time recommendation of content and offers.Provide insights and lead implementation of a.

Santo André / SP

Detailed information gathering and implementation of virtualization projects and servers consolidation for medium and small business.Consultant and improvements suggestions, resource optimization and creation of action plans to execute them.Monitoring, maintenance and support of implemented services.CASES - Braido Ceceli Arquitetura e Construção: Total.

São Paulo E Região, Brasil

Update, documentation and monitoring of SAS environment.Support and management of SAS CRM and analytics platform.Creation of custom scripts to meet the specific business needs and adequacy of SAS systems to those needs.Implementation of Zabbix monitoring tool with custom checks and specific dashboards focused in business needs.SAS tool support to high.

São Paulo E Região, Brasil

Responsible for all companies high critical environment maintenance, working with all others support's teams.Responsible for execute and documental all environment changes.Implementation and accompainment of new products, softwares and services.Performance analysis and accompaniment of availability from virtual environment (VMWare).Implementation, creation.

São Paulo Area, Brazil

Planning and implementation of TOTVS ERP system in medium and large companies.Development and preparation of Solutions Architecture in conjunction with suppliers and integrators such as TOTVS.After sales accomplishment to grant the integration of proposed solutions with maximum quality.Optimization of implementation process.Achievements: Improve of new.

São Paulo Area, Brazil

Create of SMB customized Linux based solution with all needed services for operation of a network, such as DHCP, DNS, File Server, Proxy, Firewall, Web Server and VPN.Pilot Implementation.Achievements: Delivery of a non-existent product in market, elevation of costumer's satisfaction levels and create the product's know how

São Paulo Area, Brazil

Provides solution for the high complex tickets, resolve issues in Windows and Linux environment, execution of change orders, application of system updates, create infrastructure's documentation and implementation of ITIL improvements and metrics.Achievements: Improvement of tickets queue, better structured documentation of specialists team and utilization.

São Paulo Area, Brazil

Responsible for resolving daily problems from the costumers by remote access or giving instructions by phone.Management an organization of tickets backlog.Interface between the service desk and servers specialists area.Improves the development of area process documentation.Achievement: Quick ticket response, organization of ticket queue and improvement of.

Specialist In Business Administration, Business Administration, Management And Operations

Activities and Societies: 1st place at business game that simulates a real environment when different classes and groups compete with each.

System Analysis And Development, Computer Systems Analysis/Analyst

Activities and Societies: The only group achieve 100% grade in a semester group work.