Lead and manage PSD (Professional Services Delivery) practices for architecture, data engineering and infrastructure. Responsible for design and deliver TAM (Technical Account Manager), Managed Services and SAS deployment services.Manage division P&L to match team capacity, sales and delivery cycles.Work closely with software sales executives and customers to provide services that aggregate value in SAS Software products.Recruit, coach and develop a team of 30+ high skilled architects and consultants.Manage consulting partner network to provide advisory services to SAS partners projects.

Lead Technical Account Manager team.Work closely with customers to improve and promote SAS products utilization.Create and promote successful use cases with SAS ecosystem.Define and monitor critical SAS implementation projects, working closely with SAS senior management, consultants and customer executives.Support sales team to proof value on SAS utilization with customers.Monitor team performance, customer satisfaction, customer NPS and growth of accounts with TAM.

Work with customers of different segments, designing, installing and supporting SAS solutions in different architectures, pursuing best performance and security results with optimal cost performance. Use cloud tools (Azure, AWS and GCP) to automate and operationalize SAS tools and other integrated solutions of Analytics environment in batch and real-time.

Lead customer segmentation team, responsible for coordinate the development and implementation of customizable areas of SKY Self Care Mobile APP (Product Owner of Customer Segmentation).Migrate all on-premises batch solutions to cloud services, providing near-real-time recommendation of content and offers.Provide insights and lead implementation of a Machine Learning solution to content recommendation. Implement the integration between web/mobile Analytics (Google) and on-premises data (CRM & Billing).Provide technical and analytical consulting for data integration with digital providers like Facebook, Oracle Bluekai and Google.Consulting SAS Support and Development TeamAchievements: Increase of engagement and revenue on SKY Mobile APP, increase of reliability on segmentation execution, reduce delay on information update. Implementation of SCRUM framework.

Detailed information gathering and implementation of virtualization projects and servers consolidation for medium and small business.Consultant and improvements suggestions, resource optimization and creation of action plans to execute them.Monitoring, maintenance and support of implemented services.CASES - Braido Ceceli Arquitetura e Construção: Total restructuring of IT equipments set. Implementation of a single physical server that virtualizes all other services for best use of resources. Implementation of Microsoft Remote Desktop Services. - Ponto4 Digital: Consolidation of servers for best use of IT equipment set, implementation of high availability services, create backup job routine and setup of monitoring tool to work together with the companies own IT team. - Spazio Bambini: Readjustment of already set equipments for performance improvement on companies ERP. - Candelaria Seguros: Total restructuring of IT environment, migration of novell 4.11 network to a Windows 2012 Server and configuration of all new workstations.Achievements: Simplification of environments, providing autonomy to costumers IT team, minimization of recurring problems, reducing costs and improvement on systems availability.

Update, documentation and monitoring of SAS environment.Support and management of SAS CRM and analytics platform.Creation of custom scripts to meet the specific business needs and adequacy of SAS systems to those needs.Implementation of Zabbix monitoring tool with custom checks and specific dashboards focused in business needs.SAS tool support to high specialized end user, such as customer retention strategy, statistics, business intelligence, fraud prevention and finances.Execution of institutional, selling, charging e retention campaigns.Development of a PHP dashboard to monitoring the activities execution of team to reduce human errors on campaign delivery.Achievements: Reduce human errors, best control of campaigns delivery for internal costumers, simplification of troubleshooting and reduction at application down-time for end users.

Responsible for all companies high critical environment maintenance, working with all others support's teams.Responsible for execute and documental all environment changes.Implementation and accompainment of new products, softwares and services.Performance analysis and accompaniment of availability from virtual environment (VMWare).Implementation, creation of manuals to monitoring tool used by companies NOC.Improvements suggestions, and creation of action plan about how to achieve them.Interface with the development team for improvement and creation of solutions that adapt the business needs, development capacity and infrastructure environment of the company.Creation a temporary virtual environment with low costs to shutdown all other equipments and keep the company operations unchanged for 4 days while the datacenter migration occurs.Creation of a load balancing structure to optimize the access speed for company costumers web page.Implementation of a detailed monitoring tool to anticipate problems detection, reducing the actuation of IT team outside working hours, as well the applications down time.Achievements: Costumers Satisfaction, tools optimization, reducing cost with extra hours.

Planning and implementation of TOTVS ERP system in medium and large companies.Development and preparation of Solutions Architecture in conjunction with suppliers and integrators such as TOTVS.After sales accomplishment to grant the integration of proposed solutions with maximum quality.Optimization of implementation process.Achievements: Improve of new implementations (requirements gathering, negotiation and execution)

Create of SMB customized Linux based solution with all needed services for operation of a network, such as DHCP, DNS, File Server, Proxy, Firewall, Web Server and VPN.Pilot Implementation.Achievements: Delivery of a non-existent product in market, elevation of costumer's satisfaction levels and create the product's know how

Provides solution for the high complex tickets, resolve issues in Windows and Linux environment, execution of change orders, application of system updates, create infrastructure's documentation and implementation of ITIL improvements and metrics.Achievements: Improvement of tickets queue, better structured documentation of specialists team and utilization of ITIL process in the team's daily routine.

Responsible for resolving daily problems from the costumers by remote access or giving instructions by phone.Management an organization of tickets backlog.Interface between the service desk and servers specialists area.Improves the development of area process documentation.Achievement: Quick ticket response, organization of ticket queue and improvement of area process.