Plan, direct, coordinate, and directly manage the operations of 85 physician practices within the network. Monitor and proactively resolve potential issues according to established budgets, policies, and procedures. Foster trust and rapport among 1,000+ team members and 400 physicians, facilitating strong professional networks and relationships and effectively integrating new practices. Establish and maintain budgets for the practices while setting and enforcing high standards for performance. Promote the use of information technology and systems and coordinate effectively with leadership to execute the organization’s objectives and goals.  Maximize available resources, generate savings up to 33%, and bolster productivity up to 15% by exercising sound financial management and analyzing work processes and performance to identify opportunities for improvement. Achieve a cohesive team dynamic and promote a high level of employee engagement and satisfaction by clearly defining roles, facilitating an efficient and respectful environment, and empowering staff to share in decisions. Create alignment across a complex organization by standardizing processes and best practices among 85 practices, actively communicating with stakeholders on a regular basis and driving a unified strategic vision. Cultivate a robust team of high-performing professionals with a dedication to the organization’s values by recruiting and hiring top talent and revamping the onboarding and development processes to facilitate professional growth. Boost operating efficiencies up to 33% by championing information technology and system updates and coordinating project execution to progress according to schedule without sacrificing performance levels. Successfully integrate an average of 10 new practices each year, ensuring smooth transitions and compliance with all rules and guidelines as well as organizational values.

Life member of The Central Park Medical Unit (CPMU). CPMU is a unique volunteer ambulance corps providing free emergency medical service in New York City's world famous Central Park., Also served as unit's webmaster as well as served a term on the unit board as secretary.

✪ Promoted to Director of Physician Services Division, continuously assist VPPSD with the development and implementation of the physician enterprise strategic plans.✪ Integrate best practices to effectively establish and attain challenging/achievable growth, financial, quality, physician and patient engagement goals.✪ Develop, obtain approval for, and ensure strict adherence to operating, personnel, and capital budgets.✪ Chosen to direct periodic operational assessments of practice operations in collaboration with Administrative Directors and Operations Managers the site manager to identify opportunities for improvement.✪ Diligently monitor revenue costs, income, staffing, space requirements, and standards of care and guarantee that appropriate steps are taken to optimize performance.✪ Integrated software solutions to better monitor relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.✪ Deliver timely resolution of medical-administrative problems while keeping lines of communication open with physicians and team members to maintain high morale and a professional, healthful atmosphere. ✪ Exemplify professionalism as Chair the HUMG Ambulatory Advisory Group to evaluate workflows and best processes, and collaborate with IT Applications Support, Compliance and others to facilitate the integral process and workflow improvements across the organization. ✪ Liaison with Clinical Departmental Chairs for non-clinical operational and revenue cycle issues, providing highly-sought subject matter expertise on multiple issues. ✪ Review complex professional revenue cycle performance and status to identify nuanced trends and strategize on initiatives for continuous improvement and course correction.✪ Established timely, clear and transparent system of metrics to ensure that performance expectations for practice leaders are accurately measured and reported.

✪ Directly oversee all aspects of operations for a multi-specialty faculty practice plan with over $125M in annual revenue while serving as the administrative director of community-based practices ✪ Establish and introduce a number of key initiatives including automated patient communications for appointment/balance due reminders, unified answering services, streamlined reporting and efficient bad debt collection✪ Successfully revamp the dunning cycle to maximize revenue and reduce expenses while also increasing efficiency and revenue from out-of-network negotiations✪ Responsible for handling the implementation of practice management tools for new electronic medical records, serving as EPIC ARCR overall revenue cycle lead subject matter expert and Patient Access Director - practice subject matter expert✪ Function as a liaison with administrative directors, providing subject matter expertise for non-clinical operational and revenue cycle issues✪ Actively participate with other administrative leadership in the development and implementation of a strategic plan, including specific performance metrics and benchmarks✪ Build and maintain strong relationship with external vendors in order to manage terms of the respective service agreements and negotiate fees and performance metrics while reviewing opportunities for group purchasing initiatives✪ Directly supervise staff assigned to charge capture, bank reconciliation, provider enrollment for federal programs and report generation while monitoring for top productivity and efficiency ✪ Ensure the preparation and communication of routinely produced analytical reports related to operations, including billing cycle management, practice utilization and profitability of practices across the employed physician enterprise✪ Meticulously review office procedures relating to charge submission and accounts receivable management, recommending appropriate suggestions, ideas and solutions to improve operational processes

✪ Served in the department of finance and administration directing all aspects of information technology, human resources, benefits and faculty affairs, accounts payable and systems for both a proposed allopathic medical school in New Jersey and the business office for a multi-campus school system with 1,000+ students✪ Thoroughly evaluated, recommended and implemented all technology systems/blueprints to maximize productivity✪ Developed and integrated key recruitment strategies and benefits, saving the institution 10% in benefit costs while creating new benefit plans to improve morale at minimal cost to the institution✪ Significantly improved the faculty affairs department while also streamlining the entire credentialing process for admissions, registrar and enrollment management units✪ Provided the necessary resources to all leaders which ensured a safe, productive and efficient working environment✪ Demonstrated strong operations management skills toward overseeing operations including initiating measurement of key daily metrics, as well as achieving continuous improvement initiatives and ongoing costs control

✪ Effectively coordinated staff and processes for 3 departments located on 4 campuses while maintaining the Other Than Personal Services (OTPS) budget of $100K✪ Strategically received a $350K grant to implement imaging software to enhance efficiency ✪ Responsible for the interdepartmental coordination of resources, systems and technology to ensure smooth and efficient operations ✪ Successfully implemented top to bottom new processes and systems for admissions, registrar and enrollment management units✪ Productively managed the online enrollment and re-enrollment process while also fully supporting all special events and other development projects including the annual fund solicitation

✪ Coordinated a full time staff of 7 and part time/seasonal staff of 75 to operate all recruitment and admissions functions for 3 undergraduate colleges✪ Productively organized all processes, implemented the budget and conducted all major events and programs including open houses, tournaments and conferences ensuring all activities ran smoothly and efficiently ✪ Drove technological advances, including hardware, software, network and automation as well as interdepartmental coordination of services and processes ✪ Successfully managed a diverse recruitment area, consistently exceeding all target enrollment numbers ✪ Effectively counselled prospective and new students, thoroughly explaining their options and the benefits of the university to further increase enrollment

Internship in executive offices of leading community teaching hospital. Reported to Vice President of Materials and General Services and the CEO. Rotated through 10 departments as well as running special projects for the Medical Center. Participated in all aspects of hospital management including: planning, operations, and finances. Four months full time residency followed by 20 months of weekly project management.

2004Assisted in the management of MiniMed School, a public education series for the general public, and related programs through the office of Public Medical Education. Directed the Lindex project, a database of the disease experience of American Jews. Responsibilities included database infrastructure, web management and grant writing for NIH grants, as well as project management for the entire project. Worked directly with the Director of Administration of the Department of Medicine. Responsible for a variety of administrative tasks including presentation research, and database management. Served as a webmaster in charge of template design for New jersey Medical School. Maintained websites for several departments.