Moises Alexandre Email & Phone Number

State Of Ceará, Brazil

• Responsible for controlling the operations of WEB, ERP and CRM systems, where we manage all B2B and B2C e-commerce platforms, as well as controlling the operations of ERP systems (Oracle EBS, SAP and TOTVS) through professionals specialized in the segment and finally, technical support for CRM Sales Force for customer relationship areas.• Design of new environments for update projects and definitions of new systemic architectures and technical solutions.• Critical incident management, working with the responsible teams to resolve and measure impacts, acting on the root cause.• Expertise in the low, medium and high impact systemic improvement process for business areas, where opportunities for operational gains and expense reduction are mapped.• Management of contracts for systemic service providers, licensing and outsourced resources, such as SAP, Oracle, TOTVS, Adobe, Microsoft.• Control of the annual OPEX and CAPEX budget with more than 30 projects, including 5 company mergers.

Brazil

• Responsible for the IT Services team focused on information security in the Access Management, Technical Support and NOC Monitoring cell.• Implementation of IAM Systems – Access Identity Management to control 6 thousand credentials with more than 200 thousand accesses.• Governance, Risks and Compliance, where I was the focal point for the SOX audit process and IT internal controls.• Integrations of new companies and computerized data migration processes [IT-in-a-BOX].• Adequacy of GMUD processes – Change Management for Information Systems.• Management of contracts for systemic service providers and budget control of CAPEX and OPEX.

Ceará, Brazil

• Responsible for Internal Projects in the Customer-focused Services area• Management of N1 and N2 Technical Support and Access Management for Oracle EBS and TOTVS systems.• Execution of IT Infrastructure Projects.• Monitoring of IT teams in the construction of processes, workflows based on technical documentation.• Audit of processes / controls and periodic monitoring based on the SOX Law - Sarbanes-Oxley.• Development of Compliance structures.• Policy and procedure reviews.• Business integrations and SOX and IT process implementations.

Ceará, Brazil

• IT Operations Management (Infrastructure, Security, Database, Telecom, Systems and Development);• Educational technology.• Digital Culture.• Contract and Outsourced Management.• Project and innovation management.>> Online Educational Portal (re-enrolls, classes, activities, videoconference, evaluations, etc.);>> Employee Portal;>> CRM;>> Dashboard through Power BI (Financial, Service and Pedagogical);• Automation of operational processes.• KPI's;• RM - TOTVS / Internal Systems.• Systemic audit of Administrative / Financial / IT processes• Implementation of the LGPD - General Data Protection Law• Internal and External Training• Annual Capex and Opex Planning

Ceará, Brazil

• Technical management with the activities of the Service Desk team N1 and N2 and Access Management of SAP and RM systems - TOTVS.• Map process improvements by interfacing with support teams, systems, infrastructure and business areas.• Projects for the incorporation of other companies nationwide.• IT Governance.• Monitor the operational processes that support the Service Desk N1 and N2 and Access Management areas.• Develop reports and IT management through information taken from specialized tools.• Maintain control and demand the handling of incidents and requests.• Accompany the Service Desk Level II team to build technical documentation and FAQs for an IT Support knowledge base.• Participate and minister (meetings, operational training offered by the company).• Preparation of executive summaries reporting operating results.• Audit of processes / controls and periodic monitoring based on the SOX Law - Sarbanes-Oxley.• Development of Compliance structures.• Policy and procedure reviews.

Ceará, Brazil

• Audit of internal controls and periodic monitoring of business processes based on the SOX Law – Sarbanes-Oxley.• Audit of business areas in ERP - SAP / RM TOTVS• Scope of access profiles and role segregation in ERP - SAP / RM / PROTHEUS•Development of Compliance structures.•Operational and safety control assessments to ensure compliance with industry-specific guidelines, following ISO 27001, COBIT and ITIL.•Projects for the integration of new companies, assembly of control matrices and process design (Damásio Educacional – SP, Ibmec – SP / MG / RJ, FACID – PI, FACI – PA, FMF - AM).• Creation, dissemination and updating of adequate documentation, including IT risk and control matrices.•Reviews of policies and procedures.

Ceará, Brazil

• Directly responsible for the IT.• Internal network customization activity (Head Office), with other branchesof the company, in several municipalities in the state of Ceará.• Implementation of FIREWALL (access policies, internal and external security)• Deployment and configuration of Windows servers in 2003 and 2008 versions• Direct participation in the implementation of the ERP system (TOTVS - Protheus)• Creation of documents, topologies and technical standards for ISO 9001 certification.• ISO 9001 Internal Auditor• 5S Internal Auditor• Implementation of MASP (Problem Analysis and Solution Method)• Participation in the implementation of the OHSAS certification.

Education record

MIT - Fire Hydrant Award, through his effort, dedication and excellent presentation in the Impact project. Jerome Wiesner, president.

Digital Transformation, Information Technology

• Inovation • Cultural Awareness: Relações Interpessoais em Negócios Globais • Digital Transformation: Technologies and their Practical.

Executive Mba, Machine Learning

Executive Mba, Estratégia De Negócios Digitais E Mercados Bilateriais

Executive Mba, Transformação Digital E Suas Aplicações Práticas

Executive Mba, Cultural Awareness

Executive Mba, Liderança Na Inovação

Software Engineering Specialist, It

Mba In It Governance, It

Computer Networks, It