Chris Moiterre Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

Santa Monica, California, United States

Engaged in transactional interactions with guests in the bicycle department, providing expert assistance and diagnosing superficial issues related to bicycle repairs. Collaborated with bike technicians to gather new information and insights on resolving repair matters.Key Contributions:•Successfully outfitted guests with appropriate accessories and gear during bicycle purchases, ensuring a comprehensive understanding of product features and addressing all customer questions or concerns.•Upheld REI's high standards by effectively selling memberships to new customers, fostering long-term relationships and loyalty.This role honed my skills in customer engagement, technical problem-solving, and sales strategy within the dynamic retail environment.

Inglewood, California, United States

Drove customer satisfaction and seamless brand interactions as a key player in the customer service team at goodr sunglasses. Specialized in supporting customers with affordable and stylish sunglasses designed for runners.Key Contributions:•Assisted customers in placing orders, offering in-depth product knowledge, and guiding them through the online purchasing process.•Managed prompt resolution of customer inquiries through email and Zendesk CRM, addressing concerns related to orders, shipping, and returns.•Proactively gathered and documented customer feedback, contributing to issue resolution and informing product and service improvements.•Collaborated with cross-functional teams in logistics and marketing to comprehensively address customer issues and enhance overall processes.Honed skills in effective communication, issue resolution, and customer-focused service within the sports eyewear industry.

Pacific Palisades

I spearheaded exceptional customer experiences and elevated sales in the skincare and beauty industry. My role involved in-depth knowledge of Aesop's product range, effective communication of product features, and guiding customers toward informed purchase decisions.Key Achievements:•Proactively engaged with customers, delivering personalized recommendations and ensuring a positive shopping experience.•Successfully met and exceeded sales targets through strategic upselling and promotion highlighting.•Contributed to store aesthetics with impactful merchandising and streamlined inventory management.Professional Contributions:•Active participant in training sessions to stay updated on new products, brand philosophies, and cutting-edge customer service techniques.•Upheld Aesop's brand image by embodying its values, maintaining a professional appearance, and consistently delivering outstanding service.Acquired a comprehensive skill set in customer service, sales, and brand representation in the beauty and retail sector.

Santa Monica, California, United States

Customer Service Representative | U.S. OperationsManaged day-to-day customer and client feedback, effectively communicating insights to relevant teams for prompt issue resolution. Specialized in creating weekly reports highlighting key interactions on the customer service side, proposing solutions to enhance sales, retention, and overall company health.Key Achievements:•Oversaw B2C and B2B operations through Shopify, ensuring seamless transactions and customer satisfaction.•Streamlined in-house shipping and receiving processes, contributing to efficient logistics and timely order fulfillment.This experience sharpened my skills in customer service strategy, data analysis, and operational management.