Chief Executive Officer at SM2 INFOTECH, based in Mumbai - INDIA, helping businesses of all sizes across the PAN India, Middle East to make the most of their IT.I have over 25 years-experience in IT and been lucky enough to work for some great companies, including eClerx Services, Leighton Contracts India, Levelup Networks where I was Head of IT, responsible for Indian IT operations.The possibilities of IT excite me as much today as they did when I started and there is no greater business pleasure than helping companies achieve their potential through sensible use of available technology.MORE ABOUT SM2 INFOTECHFormed in 2015 to provide sustainable, cost-effective IT support to businesses of all sizes, SM2 has developed into a substantial business by remaining true to core values.We believe that the key to a strong business is based on an ability to form durable, trusting relationships not only with our clients but also our suppliers and we are extremely proud of the fact that whilst our client list continues to grow we maintain a 97% + retention rate.SM2 Infotech delivers a consultative approach to IT management, appreciating the very different requirements of each client company. Attention to detail and a genuine commitment to continuing professional development keeps us ahead of the fast changes associated with advances in IT equipment, processes and services.Working with lots of IT Partners across PAN India and Middle East.In addition to IT Services we also provide outsourcing resources to IT & non IT sectors. We under take remote management project for back office, Accounts and human resource management.

One of the Founder Member of Cloudstrats Team - Heading IT Service Delivery & Key Account Management

Responsible for managing day to day IT Operations and Service delivery, working on Internal / External clients IT requirements, BAU, escalation management, project management.Leading a team of 45 engineers from various process (Server Support, Access Management, Monitoring, Backups & Citrix)Managing remote Data Center Operations, ensure systems are comply as are eClerx IS requirement.Recognition• Received Best Process Manager of the year 2012 award from company’s Directors.• Received Best Process Manager of semester awards from company’s PrinciplesSpecial Achivements:• Information Privacy Security Agreement – Lead and successfully executed project for eClerx Client Migrated 1900+ users on secure environment as per client compliance guidelines, citrix / virtual infrastructure (Thin Client) within short deadline of 180 days. • Server Virtualization - Lead and successfully executed project for eClerx US Data Center migration for 200+ Servers from different vendors Data Center (Server Beach, Memset etc) to Own Data Center. • Desktop to Citrix - Lead and successfully transitioned 650+ desktop user’s to Citrix platform from different eClerx office to new office site at Ghatkopar location. • Secure Data – Transitioned 300+ users to secure environment eClerx Client • Laptop Backup - Symantec DLO Infra Setup across location for Centralize data backup of all mobile users• Central Helpdesk - Implemented ITIL Best Practices on Helpdesk Management. Implemented IT Service Catalogue. Rollout of Quality Audit Process• Travel Portal - Launched Network Travel Portal for centralize tracking and assignment of assets

Responsibile for Managing Server infrastructure across all location, run IT Operation for Business as usual,Datacenter Management,Gaming Servers Maintenance & Uptime,Backups & restoration,Testing of New hardware as per Games requirements,Server Monitoring,Manage the Hardware & Software environment in accordance to the Level Up,Manage the IT Assets within Level up ensuring proper utilization and maintenance, Ensure optimal connectivity within the region at an optimal cost. Review the Connectivity periodically for improvement based on business needs, Manage user queries & concerns related to IT,SLA Management with contractors, Engineer management, escalation handling and providing service,Vendor Management,Direct involvement in distribution of work, tracking and managing deliveries,Maintain uptime & desired security level for the IT infrastructure.

Responsible for Servers Management – Server Management [Domain Controllers, Mail servers & proxy servers, Monitoring], Users access Management, Backups monitoring

Responsible for managing client’s server infrastructure File servers, new Deployments, Escalation calls, Active Directory, DNS, DHCP & Group Policies, and Microsoft Exchange 2003 Servers.Responsibilities • Core Team Engineer• Technical Lead for 25 client sites.• Handled Team of all CSD Engineers (Team Leader).• Coordination with Site engineers & Clients.• Involved in Site Surveys for customers.• Project Planning and Deployments.• Client Server architecture environment design for clients• Managing Email Solutions for Clients (MS Exchange / Postmaster / MDaemon)• Administration of Norton Antivirus Corporate Edition.• Provided assistance for RAS connectivity.• Provided assistance to users to fix hardware problems.• Installation, Configuration, maintenance and trouble shooting of • Various Operating Systems, Branded Servers, Switches, Hubs etc.

Responsible for managing clients Escalation, taking care of on field client calls, New Deployments, CD Rom, Dot Matrix & DeskJet PRINTER repairing. Testing New Hardware Devices stability and compatibility with operating systemsWorked for clients:M/s. Petron Engineering Limited• Installation of Server on Windows 2000 Server & Mail Servers• Configuring VPN Server in windows 2000server• ID Management, Rights delegation, permissions, auditing, managing Printers, taking Backup daily, updating Antivirus & checking logs.• Implemented & Handling Patch deployment ( WSUS Server )• Managing Team of 12 engineers• Configuring Windows NT server, Win2k Servers, Proxy, Mail Servers• Managing Symantec Antivirus Corporate Edition server• Structure Cabling &Network Setup• File Server Quota ManagementM/s. Shemaroo Videos Pvt Ltd.• Managing windows server 2003• Managing Email Server (Post Master)• Antivirus Management • Helpdesk ManagementOther Clients: GALA SPRINGS PVT. LTD., BADSHAH MASALA., GALA BRUSH PVT. LTD., SATCO SECURITIES, NITON VALVE PVT.LTD.