Moiz Uddin Email & Phone Number

Hyderabad, Telangana, India

• Continuously track & assess scheduled shipments. Adjust timelines in real-time based on delays, cancellations, urgent requests, or unforeseen changes in the operational environment.
• Quickly reallocate resources to prioritize urgent or high-priority deliveries without disrupting the broader logistics plan.
• Communicate schedule changes to Fulfillment Centers & other relevant departments to ensure smooth execution.
• React to last-minute requests, by rescheduling or rerouting shipments as needed.
• Ensure that schedule adjustments maximize resource utilization while minimizing additional costs or delays.
• Adjust load distribution for vehicles to ensure maximum efficiency when schedules are changed unexpectedly.

Interim DART for NA and CA region

Hyderabad, Telangana, India

• Led complex issue resolution and escalation management for Customer Service Associates (CSAs), maintaining exceptional response times and resolution rates
• Demonstrated leadership by serving as acting Operations Research Analyst (ORA), managing daily SME performance reports and developing action plans for business quality improvement
• Achieved top ranking in new hire training batch with highest success rate, transitioning from temporary to permanent position
• Mentored and supported team of 150+ associates as Department Support Trainer (DST), focusing on communication, process compliance, and productivity improvements
• Spearheaded process improvements through data-driven suggestions, directly contributing to revenue protection (P&L) and operational efficiency
• Conducted regular quality audits and coaching sessions, including weekly huddles and deep-dive analyses of customer interactions

Hyderabad, Telangana, India

Hitech Area, Hyderabad

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Process Improvement: Analyzed performance data to identify areas for process enhancement, and developed actionable plans to drive improvements.
• Team Development: Provided coaching, feedback, and performance monitoring to support agents' growth and improve their overall performance.
• Leadership: Acted as the Team Lead for a pilot batch, managing a team of 20 agents, ensuring smooth operations and team alignment with project goals.
• Metrics Analysis: Conducted regular huddles to review key performance metrics on a weekly and monthly basis, driving continuous performance improvements.
• Quality Monitoring: Monitored calls to ensure adherence to communication, process, productivity, and compliance standards. Maintained high-quality scores of over 90% across all quarters, demonstrating a commitment to.
• Technical Support: Provided floor support to new hires, assisting with technical resolutions, process compliance, and communication skills development.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Conduct Field Tests: Perform drive tests and optimize network parameters to measure performance (signal strength, call quality, throughput) in 2G, 3G, and 4G networks.
• Analyze Coverage Issues: Identify coverage gaps, weak signals, interference, and dropped calls during tests.
• Network Planning & Design: Plan and design the RF coverage for mobile networks, including site selection and frequency allocation.
• Data Collection & Reporting: Gather data and prepare detailed reports on network performance for optimization teams.
• Troubleshooting: Identify network performance issues (e.g., call drops, poor data speed) and collaborate with engineers for solutions.
• Collaboration: Work closely with RF and network optimization teams to suggest adjustments based on test findings.