Moiz Uddin Email & Phone Number

Hyderabad, Telangana, India

●Continuously track & assess scheduled shipments. Adjust timelines in real-time based on delays, cancellations, urgent requests, or unforeseen changes in the operational environment.●Quickly reallocate resources to prioritize urgent or high-priority deliveries without disrupting the broader logistics plan.●Communicate schedule changes to Fulfillment Centers & other relevant departments to ensure smooth execution.●React to last-minute requests, by rescheduling or rerouting shipments as needed.●Ensure that schedule adjustments maximize resource utilization while minimizing additional costs or delays.●Adjust load distribution for vehicles to ensure maximum efficiency when schedules are changed unexpectedly.●Ensure optimal allocation of vehicles, drivers, & equipment when reacting to schedule changes or emergencies.●Notify Fulfillment center, Area Managers, & stakeholders of delays or schedule changes in real-time to manage expectations.●Identify causes of delays (e.g., equipment failure, traffic) & implement solutions to mitigate the impact on delivery timelines.●Develop & implement contingency plans for common disruptions to ensure quick recovery & minimal impact on delivery schedules.●Maintain up-to-date records of transportation schedules & any deviations, ensuring accurate data for reporting & auditing purposes.●Produce reports on reactive scheduling performance, detailing delays, causes, & any patterns that can be addressed to improve future scheduling.●Document all reactive changes made to transportation schedules, including the reasons behind adjustments & outcomes.●Evaluate the financial impact of reactive changes (e.g., rerouting costs, fuel, overtime) & suggest areas for improvement●Review reactive scheduling data to identify recurring issues & work on long-term solutions to improve operational efficiency.●Suggest improvements to existing scheduling processes & develop strategies to reduce the need for reactive scheduling.

Interim DART for NA and CA region

Hyderabad, Telangana, India

• Led complex issue resolution and escalation management for Customer Service Associates (CSAs), maintaining exceptional response times and resolution rates• Demonstrated leadership by serving as acting Operations Research Analyst (ORA), managing daily SME performance reports and developing action plans for business quality improvement• Achieved top ranking in new hire training batch with highest success rate, transitioning from temporary to permanent position• Mentored and supported team of 150+ associates as Department Support Trainer (DST), focusing on communication, process compliance, and productivity improvements• Spearheaded process improvements through data-driven suggestions, directly contributing to revenue protection (P&L) and operational efficiency• Conducted regular quality audits and coaching sessions, including weekly huddles and deep-dive analyses of customer interactions• Established and monitored individual and team performance targets, resulting in consistent achievement of departmental KPIs• Coordinated with Senior Operations to implement quality monitoring programs, ensuring alignment with stakeholder requirements• Identified and analyzed customer complaint patterns to recommend tool and process improvements• Provided comprehensive support across multiple channels (phone, chat, email) for retail queries• Excelled as Subject Matter Expert (SME) in training new hires on communication protocols, SOPs, and process knowledge.

Hyderabad, Telangana, India

Hitech Area, Hyderabad

Hyderabad, Telangana, India

Hyderabad, Telangana, India

● Process Improvement: Analyzed performance data to identify areas for process enhancement, and developed actionable plans to drive improvements.● Team Development: Provided coaching, feedback, and performance monitoring to support agents' growth and improve their overall performance.● Leadership: Acted as the Team Lead for a pilot batch, managing a team of 20 agents, ensuring smooth operations and team alignment with project goals.● Metrics Analysis: Conducted regular huddles to review key performance metrics on a weekly and monthly basis, driving continuous performance improvements.● Quality Monitoring: Monitored calls to ensure adherence to communication, process, productivity, and compliance standards. Maintained high-quality scores of over 90% across all quarters, demonstrating a commitment to service excellence.● Technical Support: Provided floor support to new hires, assisting with technical resolutions, process compliance, and communication skills development.● Escalation Management: Managed and resolved escalated calls, ensuring prompt and effective solutions.● Reporting & Client Management: Created comprehensive reports and action plans for clients, aimed at improving business outcomes. Facilitated Weekly Business Reviews (WBRs) and took ownership of P&L, team performance, and client relationships.● Training & Development: Assisted in the creation of technical training materials and mentored associates on product knowledge and protocols.● Client Relationship Management: Fostered and maintained positive relationships between clients,service providers and customers, ensuring mutual satisfaction.● Employee Mentoring: Actively mentored new employees, providing guidance on product knowledge and company protocols, ensuring a smooth on-boarding process.● Performance Excellence: Consistently achieved top rankings in monthly performance metrics, demonstrating a strong commitment to quality.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

● Conduct Field Tests: Perform drive tests and optimize network parameters to measure performance (signal strength, call quality, throughput) in 2G, 3G, and 4G networks.● Analyze Coverage Issues: Identify coverage gaps, weak signals, interference, and dropped calls during tests.● Network Planning & Design: Plan and design the RF coverage for mobile networks, including site selection and frequency allocation.● Data Collection & Reporting: Gather data and prepare detailed reports on network performance for optimization teams.● Troubleshooting: Identify network performance issues (e.g., call drops, poor data speed) and collaborate with engineers for solutions.● Collaboration: Work closely with RF and network optimization teams to suggest adjustments based on test findings.● Capacity Planning: Ensure network capacity is optimized to handle peak traffic loads while maintaining quality of service.● Route Planning: Plan and follow drive test routes to ensure representative coverage across different locations.● Post-Test Analysis: Use software tools to analyze data and identify performance trends or problems.● Maintenance: Ensure proper maintenance and calibration of testing equipment for accurate results.● Interference Management: Detect and mitigate interference within the network by adjusting frequency planning and antenna configurations.● Network Upgrades: Support new technology rollouts (e.g., 4G/5G integration) and ensure smooth handovers between technologies.● Reporting & Documentation: Prepare detailed performance reports, network design documents, and optimization plans for stakeholders.