Technical Support and Operations in K&IT Business services .

To provide the IT services in Operations to WRO & SRO .As Technical Support Engineers in operations.Day to day Incident Management & Operations• Solving day to day issue and coordination with the Central & Western Regional offices and sale offices, • Installation & configurations and troubleshooting of software’s, like windows 10, 8, 7, Microsoft office 2010, 2013, 2016, Office 365.• Installation and configuration of Antivirus clients and… Show more To provide the IT services in Operations to WRO & SRO .As Technical Support Engineers in operations.Day to day Incident Management & Operations• Solving day to day issue and coordination with the Central & Western Regional offices and sale offices, • Installation & configurations and troubleshooting of software’s, like windows 10, 8, 7, Microsoft office 2010, 2013, 2016, Office 365.• Installation and configuration of Antivirus clients and agents.• Installation and configuration of HP, XEROX Network printers, laser printers and desk jet printers. • Record incident resolutions in Help Desk application.• Cisco Web-Ex, Go to meeting,and Skype Business Video Conferencing configuration.• Email configurations and troubleshooting for Exchange accounts and outlook.• Citrix, and Cyberom Sophos VPN Client installation, configurations and its troubleshooting.• Oracle ERP supporting apps and their troubleshooting.• Monitoring the network with network monitoring tool ( Cyber Gage ). • Physical Maintenance and Support for 12 number of breaches standalone servers,30 branches for more than 200 number of desktops and laptops support. • Relatively manage & maintenance for all Franchise routers, switches, windows Servers operating systems.• Handling the STC, NOC and BGP issue for leased lines open a ticket and follow up till the compilation of the task.• Having a good working experience with the network and IP telephone system CUCM client. Cyberom Sophos Managing client service. • Servers Installation Additional Domain Controller with the windows 2003/2008 operating systems.• Safety & Security Control Systems Camera Monitoring system NVR & DVR as well as having experience to manage the NQ2000 system for front desk number tokens. Show less

My duties & responsibility:• Installation and Monitoring of structured for entire network.• Configured Additional Domain Controller in windows 2000/2003 Disaster recovery of Active Directory services in windows 2000/2003.• Configured Terminal services on Windows 2000/2003 server and terminal services client on windows 2000/XP/Vista professional for remote system management.• Setup DNS, DHCP and WINS server on Windows NT 4.0/2000/2003.• Analyzing… Show more My duties & responsibility:• Installation and Monitoring of structured for entire network.• Configured Additional Domain Controller in windows 2000/2003 Disaster recovery of Active Directory services in windows 2000/2003.• Configured Terminal services on Windows 2000/2003 server and terminal services client on windows 2000/XP/Vista professional for remote system management.• Setup DNS, DHCP and WINS server on Windows NT 4.0/2000/2003.• Analyzing Local Area Networks (LAN) requirements.• Designing Network Layouts / Topologies and selecting required Hardware.• Monitor and make the needful changes in configurations in order to enhance the network parameters such as bandwidth, response time, high reliability & availability.• Upgrade Cisco Routers, Switches IOS Using TFTP protocol.• Configuring and maintaining 1700 & 2800 series Routers by using Routing protocols RIP, EIGRP, OSPF.• Configuring and maintaining 3550, 3560 and 3750 series switches by creating VLANs and Implementing Access-Lists for security purposes.• Allocating network resources according to the approved policies.• Identifies diagnoses and resolves network problems. • Support staff are technically proficient, efficient, and excel in support service.• Assist Desktop Support staff and other staff to resolve user service issues in a timely and effective way, and follow up as needed. Show less