As an E-commerce & Operations Manager, I have successfully boosted company sales on platforms like Amazon and Noon. I have also implemented the Zoho platform in daily operations, resulting in more accurate inventory management. My focus on optimizing processes and driving sales has contributed to the company's growth and operational efficiency.

In this role, I provided comprehensive administrative support to the CEO while managing various responsibilities across multiple categories. I acted as a document controller, engaged with customers to provide quotations and handle their inquiries, performed HR duties, and managed company purchases. My multifaceted role allowed me to contribute to the company’s efficiency and customer satisfaction.

• Amended documents accurately, communicating and redistributing to relevant personnel where necessary.• Trained team in document control and records management best practices.• Stored documents using cloud-based systems to drive efficiencies.• Analyzed issue logs to enhance service delivery.• Verified documents and associated records to catch and resolve discrepancies.• Answered inquiries concerning standardized policies, procedures and regulations.• Processed contracts, expense reports and invoices.

• Prevented compliance losses, maintaining records of shipments in accordance with internal and external auditing requirements.• Liaised with internal departments to coordinate smooth running of material and personnel logistics.• Led and managed projects to support logistics efforts and plans.• Analyzed operational performance and implemented plans to attain organizational and financial goals.• Troubleshot and formulated strategies for expected and unanticipated logistics issues.• Completed shipment documentation to company standards.• Kept appropriate inventory levels by optimizing the availability against warehouse space.• Adhered to legal and regulatory requirements while processing imports and exports.

• Prepared Excel spreadsheets to track banking transactions and financial performance.• Input sales, purchase and cash transactions.• Managed invoices, refunds and returns.• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.• Verified items billed against items received, following up with vendors to reconcile variances.• Maintained nominal and subsidiary ledgers

• Managed incoming correspondence and technical information, distributing as directed.• Analyzed issue logs to enhance service delivery.• Operated computers and data processing equipment in line with established procedures.• Generated detailed data reports, enabling improved analysis processes.• Arranged hardware and software maintenance and repairs