Support in utilizing all recruitment recourses (recruitment agencies, e-recruitment, direct sourcing…etc.).Support in posting jobs over the job boards in a proper format.Follows up with offered candidates and prepare recruitment contracts.Support in ensuring smooth Onboarding process for newcomers.Initiating and achieving Termination/Resignation processes including creating the required docs, conducting exit interviews, and following up with the intended managers to finalize it efficiently and on time.Working closely with departments, increasingly in a consultancy role, assisting line & senior managers to understand and implement HR policies.Building strong relationship with the employees to understand their needs and listen to their complaints and problems and work to solve them and report to the management any critical issues.Being point of contact in advisory role for any HR related matters for both managers and employees.To make sure all newcomers are evaluated on time and assure they have fair assessment and receive adequate feedback.Review the checklist for new joiner’s onboarding, by preparing for their building access card, business card, biometric attendance registration, getting NDA signed on day one for all companies, SIM card, getting their desk organized, arranging, stationery, etc. Apply for medical insurance, life insurance, support with documentation and ongoing health care support for employees via insurance broker.Designing, preparing, and developing turnover reports including all related issues (hiring, leaving, transferring, re-hiring…etc.). Advising on employee’s promotions from C3 grade and below.Handling all internal hiring related issues.Handling all activities/project related to HR.Gathering all training needs for the employees and work closely with HRBP to Update HR forms (Exit interview, Complaint, Termination/Resignation.

Supporting the administrative part of the new hire process (screening, document collection and identification, contracts, HR system update)Helping out where necessary during the pre-boarding and onboarding of employees, i.e. staying in touch with them, answering their questions, sending them relevant material etcGeneral administration and coordinationAnswering all internal and external HR-related queries and requests Assisting with payroll administration Maintaining and updating employee records Assisting with (and executing) the termination process documentationScheduling meetings, events, interviews, etc.Conducting audits of HR programs such as payroll, benefitsGenerating reports on general HR activity Recommending possible actions to improve existing processes.Being the go-to person for employees with benefits-related questions and problems Acting as the liaison between employees and insurance providers Administering employee health and welfare plans Tracking benefit plans (healthcare, retirement, etc.) Reconciling benefits statementsResponsible for coordinating and liaising between the company and Government organizations / authorities and providing a key interface between the two.Provide quick, efficient and reliable services for all Government related jobs such as Employment Permits, Entry & Exit Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labor & Consulates, Embassies and Business Licenses to the company and its group, adhering to the regular amendments in rules and regulations within very short notices.Respond effectively to the demands of the Businesses, employees and their families to assist them on all government related services.

Schedule meetings and appointmentsOrganize the office layout and order stationery and equipment.Maintain the office condition and arrange necessary repairs.Partner with HR to update and maintain office policies as necessaryOrganize office operations and proceduresCoordinate with IT department on all office equipmentEnsure that all items are invoiced and paid on time.Manage contract and price negotiations with office vendors, service providers and office lease.Provide general support to visitors.Assist in the onboarding process for new hiresAddress employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)Liaise with facility management vendors, including cleaning, catering and security servicesPlan in-house or off-site activities, like parties, celebrations and conferences

A detail-oriented administrative assistant with a demonstrated success in driving complex and time sensitive administrative workflows to successful completion. Leveraging word and data processing tools to draft and manage administrative reports that facilitate business operations.Provides administrative support to ensure efficient office operations.Maintains physical and digital filing systems.Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.Responds to emails and other digital queries and correspondence.Manages calendars for senior staff, including making travel arrangements.Drafts and edits letters, reports, and other documents.Inputs and updates information in databases and spreadsheets.Prepares meeting agendas and takes meeting minutes.Coordinates logistics for meetings, including room setup and catering.Uses word processing and presentation software to create and edit documents.Operates and maintains office equipment, including printers, copiers, and fax machines.Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand.Researches as requested and compiles and summarizes information for reports or presentations.Works closely with other administrative staff and supports other colleagues as needed.Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.Ensures that deadlines are met and adapts to changing priorities.

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goalsMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers