• Provided excellent customer service to ensure customer satisfaction in the Grocery department• Responded to customer inquiries and provided suggestions to uphold customer service values• Recommended changes to product placement to help increase sales• Trained and guided numerous new colleagues to ease transition onto the team• Served as a source of guidance and advice for colleagues• Executed floor plans sent by head office to optimize customer experience• Collaborated with the store manager and assistant managers in rearranging merchandise to increase sales

•Produced daily reports showing a big picture view as to how the distribution center was performing and commented on areas of concern and suggested improvements, the report is sent out to senior leadership and operations •Collected order data and created a weekly plan which is presented to the operations leadership team, to efficiently distribute all the orders to the 65 stores in Canada the plan was to be executed by the operations team.•Presented between 2 to 3 meeting per day and was in constant commutation with operations to ensure that the planning and operations teams were aligned, and critical tasks were being executed. •Built tools to assist with data analysis, data organization and automation of manual tasks.