• Coordinating investigation cases of problematic outgoing transactions in a case management system and act as an escalation point for Investigation Coordinators team and provide consistent quality service to assist Client Support teams regarding coordination and Masspay questions.• Communicate effectively with internal and external banking business partners to solve investigation issues.• Assist Team Leader with coordinating and supporting overall successful day-to-day team operations and more complex tasks, resolving issues and train new staff members as well as provide coverage to support different shifts.• Managing issues and problems, delivering solutions, removing impediments and taking action to avoid the similar issues in the future.• Processing wires, checks on daily basis and student payments to US universities.• Participating in various projects and initiatives to enhance, streamline and automate the existing processes and reduce the risk of errors where applicable.

• Coordinating investigation cases of problematic outgoing transactions in a case management system and act as an escalation point for Investigation Coordinators team and provide consistent quality service to assist Client Support teams regarding coordination and Masspay questions.• Communicate effectively with internal and external banking business partners to solve investigation issues.• Assist Team Leader with coordinating and supporting overall successful day-to-day team operations and more complex tasks, resolving issues and train new staff members as well as provide coverage to support different shifts.• Managing issues and problems, delivering solutions, removing impediments and taking action to avoid the similar issues in the future.• Processing wires, checks on daily basis and student payments to US universities.• Participating in various projects and initiatives to enhance, streamline and automate the existing processes and reduce the risk of errors where applicable.

Monitoring incoming payment orders/invoices from WUBS.Preparing various reports for WUBS business units.

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