As the Operations Manager at Typless, I am responsible for optimizing operational processes, improving client relationships, and developing strategies to support business growth. I oversee daily operations, refine internal systems, and ensure long-term customer satisfaction across multiple business functions.Key Responsibilities:- Optimizing Service Billing & Operations: Streamlined billing processes, reducing errors and turnaround time, directly contributing to cost savings and operational efficiency.- Website Revamp: Led the redesign of the company website to enhance user experience and highlight Typless’ key offerings. A full rebuild is planned next year to further optimize the site.- Customer Success Management: Actively managing client relationships, ensuring their needs are met, identifying upselling opportunities, and improving retention.- Recruitment & Team Management: Spearheaded recruitment to build a strong, collaborative team and foster a culture of growth within the company.- CRM Implementation: Successfully integrated a new CRM system, improving client interactions, data management, and team collaboration.- Business Development & Strategy: Developed and began executing strategies for new client acquisition, aligning cross-functional sales and marketing efforts with the company’s goals.- Marketing Strategy Development: Responsible for all marketing efforts, including building brand awareness and attracting new customers. Currently refining the strategy to better engage Typless' target audience.- Performance Evaluations: Lead biannual and annual performance evaluations, setting goals for team improvement, aligning with the company's vision, and fostering employee development to enhance productivity.

- Managed recruitment and hiring processes, ensuring the company attracted the right talent for growth.- Handled sales efforts, including prospecting and lead generation, and played a key role in customer outreach and relationship-building.- Updated company branding and marketing materials to enhance the company’s professional image.- Organized and streamlined company documentation, improving internal processes and ensuring better data management.

- Led operations in a fast-paced restaurant environment, managing a team of 10 staff members and ensuring top-quality service.- Oversaw the transition to a new ERP system and established a new wine storage system to improve operational efficiency.- Implemented a new wine storage system, optimizing inventory management and reducing waste.- Developed key operational processes that improved team collaboration and overall performance.- Gained valuable experience in team leadership, process improvement, and adapting to dynamic challenges.- The role provided valuable operational experience, but I ultimately decided to pursue opportunities better aligned with my career goals and to achieve a healthier work-life balance.

- Conducted cold calling and introduced the Pantheon service to potential customers.- Managed follow-up communication with clients, ensuring a smooth and professional experience.- Gained valuable insights into sales processes and the importance of aligning work with long-term career goals.

- Managed contracts and provided customer support via email and phone, ensuring efficient issue resolution.- Assisted with B2C back-office tasks, improving the overall customer experience.- Gained valuable experience in data management, utilizing the 3TAV program and Excel to ensure accuracy and efficiency.