(Acquired by The Real Chemistry - 4.5 years from inception) "conversationHEALTH’s HIPAA-compliant and privacy-safe system of engagement utilizes advanced natural language processing, medically-trained natural language understanding and contextual AI to transform conversations into highly-personalized interactions via intelligent agents. The SaaS platform is purpose-built by health care experts and used for scientific communications, medical affairs, clinical trials and commercial operations to enable greater accessibility, improved responsiveness and better outcomes for patients."Scope of Work: - B2B2C Product Launches of 50+ chat and voice assistants in less than 2.5 years in English, French, and Japanese across Web, Facebook , IVR, and Google Assistant channels. - Business partners : Big Pharma / Global top 50 life sciences companies - Consumer segments : Patients, Sales Reps , HCPs - Multi-horizon, Multi-Region cAI product launch strategy and roadmap definition. Achievements : * Voice of the customers and business partners : created a feedback loop from cAI Products ( Application Layer) to cH’s proprietary SaaS Platform for enhancements, roadmap & feature prioritization, using CSAT, NPS & bot analytics dashboards. * Helped the company grow from 20 ppl to 100+ : Building a multi-disciplinary team of UI/UX, conversational UX designers, Medical Writers, Fullstack Developers / Engineers, PMs & TPMs. Maintaining 35% of the headcount ratio, ~70% of revenue. * Global Expansion : Global Markets Product development & launch experience ( US, Canada, Spain, JPN, UK). Developed multiple global expansion playbooks * Product Scaling : created a cAI Product strategy and roadmap across our top 3 lines of established products using pipeline data, customers & business partners feedback & market research data.

Hands-on experience and specialization in Voice and IVR user research, validation, proof of concepts , product roadmaps and product launches.Achievements : *Launched 10 FAQ/MedInfo Voice Assistants on Google Assistant.*Completed multiple Virtual Agent Development POCs on Genesys PureCloud - Dialogflow integration. *Pioneered AppFoundry partnership with Genesys. *Voice team building from ground up : VUI Designer(s), NLU & back-end integration Engineer(s), Quality Engineer, medical data analyst(s), product owner*Voice Product Development and Design : Established internal processes for defining bot persona, user persona, user research, user testing, A/B testing, Lo-fi & Hi-Fidelity prototyping , conversation design and training data creation using cH proprietary platform, voice-flow, and botmock.

Spearheading the initiative from application submission to program award. Lead the team along with CPO, Voice Prod Owner, Voice Fullstack Devs, NLU Engineer and CUX designers to achieve below results on cH’s voice product roadmap with support from Google SMEs: Tech: Achieved 3.9x reduction in voice fallback rates (NLU Performance), 2x less ASR errors in Medical Domains.Design: Introduced disambiguation techniques in Conversation Design, Optimized cognitive load in conversations, introduced central NPS & CSAT strategy across voice products Growth: Google partnership to obtain resources and build out the infrastructure for scaling and global roll-out of conversationHEALTH products.

Primary Lead for Aversan's entry into Medical Devices and Digital Health space via introduction of an Automated Test Platform designed for EMRs and EHRs and Medical Devices . Cross-Functional product and project leadership ( Software, Hardware, QA, Sales and Marketing ) on-shore and off-shore.

B2B - Automated Test Platform for Healthcare and Medical Devices Responsibilities include : Market Research and competitive analysis , Ontario & BC health authority C-level / executive interviews , User interviews ( EPIC & Cerner & provincial EHR consultants across US and Canada) , Product Requirement Documentation, MVP backlog definition and prioritization of a B2B ATP ( Automated Test Platform)Achievements : *Product customization and launch for 2 provincial health authorities (SW only) * Automated Test Platform and Test Bench build for 2 Medical Device companies ( HW in the loop )

Project Scope: Design, implement and test the Primary Care Screening Activity Report Release 2 (PCSAR R2) application for Cancer Care Ontario in a fully Agile delivery model. PCSAR is intended to provide primary care physicians with a supplementary tool to improve cancer screening rates and appropriate follow-ups. The system provides data related to colorectal, breast, and cervical cancer screenings.

Projects:Airbus350 Closed Loop Aircraft Systems Integration Lab (CIVF) – Honeywell, Mississauga, ON Airbus350 Open Loop Aircraft Systems Integration Lab (CITB) – Honeywell, Mississauga, ONRole Synopsis: Responsible for managing status and activities of a cross-functional team of 20-25, in the Design, Construction, Integration and Certification of a closed loop automated System Integration Test Facility( CIVF) and an open loop manual test facility ( CITB) , on-site at customer’s location.

Role Synopsis: ITSM and Business Process automation consultant focused on improving user experience, service management and service delivery processes by introducing optimized digital solutions.  Business process analysis, providing areas of improvement in the processes undergoing digital transformation, implement or configure an automated solution to enhance and improve the performance of the process under study.  Assess the gap between current and future state of IT Strategic Plans, design target state architectures and create the roadmap that will achieve the desired target state. Improving user experience, service management and service delivery processes by introducing optimized digital solutions  Design, implement and roll out web-based, role-based and automated workflows targeted to improve metrics collection, track progress, and monitor resource utilization with a special focus on user-centered-design approach Support implementation of data driven & evidence-based decision-making solutions while applying ITIL best practices. Each initiative completed with full solution role out, change management planning and knowledge transfer to end users and Admin groups. Sample Projects:• Permit Tracking System - City of Virginia Beach, Virginia Beach, VA, • Incident Management System - Guardian Life Insurance, New York, NY• Defect Tracking & Change Management - Markel Insurance, Toronto, ON• Service Desk Tracking System: Guardian Life Insurance, New York, NY• Change and Release Management Best Practices: Vectren Corporation, Evansville, IN• Mercury Quality Center to TeamTrack Integration: WebMD, Portland, OR• New Hire Process - Hudson’s Bay Company, Toronto, ON, Jun - Aug 2007• Project Initiation & Expense Report Process: Aversan Inc., Mississauga, ON• Business Case Tracking System: PMO - Guardian Life Insurance, New York, NY

Project : Provincial Laboratory Information Solution (PLIS) andInteroperable Electronic Health Record (iEHR)Role Synopsis: Oracle’s main point of contact for engineering support and defect triage assisting Vancouver Coastal Health (VCH) test team on CareConnect eViewerR2 web based application’s UAT testing.

Project: F-22 Vapor Compression Cycle Controller• Develop, execute, debug, and review test cases for the Vapor Compression Cycle (VCC) Controller of F-22 program based on DO-178B specification