Mojeed Sulaiman Email & Phone Number

Lagos State, Nigeria

Provide remote technical support and assistance to Microsoft Azure customers across the EMEA region in GMT (UTC +1), EST (UTC -5), CST (UTC -6), and MST (UTC -7) time zones.Conduct hybrid cloud configurations/migration and Azure service deploymentsTake ownership of customers' calls, inquiries, and escalations and monitor progress till tickets are closed.Ask customers targeted probing questions to quickly understand the root cause of the problem.Provide resolution steps or job cards to customers via email to encourage the “do-it-yourself” culture.Train and educate customers on Azure Identity and Access Management (IAM) capabilities and collaboration tools.Properly escalate unresolved tickets to appropriate internal teams (e.g. PG team or PTAs).Utilize advanced tools provided by Microsoft to troubleshoot and proffer timely solutions to all technical issues encountered by Microsoft Azure/M365 users.Provide technical expertise and advisory for all Azure and M365 products and services (Microsoft Azure, Multifactor Authentication, Single Sign-On, Azure B2C and B2B, Exchange, Teams, SharePoint, OneDrive, Office Online, etc.)

Lagos, Nigeria

Supported the company's IT infrastructure and provide on-call IT support to users.

Abuja

Maintained GAIN's financial integrity.Processed third-party/vendor payments.Prepared monthly reconciliation statements.Maintained the company's asset records and ensure that donors' filing/documentation requirements arestrictly adhered to as stated in the policy.Managed relationships with vendors on outsourced services like network providers, hospitalitymanagement, facility managers, backup drivers, and janitors.

Lagos

Provided remote technical support on issues relating to SharePoint document/file sharing.Fix errors/issues reported on SharePoint such as (object instance not set in the instance of an object).Help new teams create internal SharePoint sites that are specific to their respective team.Manage the bank's BPMS application and assist in granting users access and permission to the application.Anticipate potential performance downtime from log analysis and proactively advise the dev team on fixes, and participate in the deployment of patches.Perform configuration of hardware peripherals such as Kodak Capture Pro scanners software and dongle licenses.Point output from the scanners to the bank's SharePoint site, and the designated database table.Assist branch staff to remotely fix technical IT issues in their respective environment.Troubleshoot network challenges using several internal tools and proffer lasting solutions.Train users on how to use the BPMS application for Account opening, Account Updates, and Loan Operations.Create job cards and training manuals to help indoctrinate new in-takes and facilitate the do-it-yourself culture.Facilitate vendor engagements between the bank and OEM representatives.Periodically visit branches to access the physical state of their RPC workstation and schedule maintenance with the vendor where/when necessary.Perform physical replacement of Kodak spare parts for faulty scanners, and facilitate swap units on behalf of branches with the vendors.

Bachelor Of Science (Bsc), Business Administration And Management, General, Second Class (Upper Division) Honors

National Diploma, Banking And Finance, Distinction Honors

Activities and Societies: Muslim student society of Nigeria(Kwara Poly chapter).