Mokapi Peter Phakoe Email & Phone Number

South Africa

As the owner and manager of my Fashion Boutique, I oversee the daily operation of the store, making sure it runs smoothly and effectively. I also develop boutique/store strategies to raise customers' pool, expand store/boutique traffic and optimize profitability 1. Meeting sales goals by training, motivating, mentoring and provide feedback to my boutique staff 2. Ensuring high levels of customer satisfaction through excellent service. I also practice and promote mobile boutique… Show more As the owner and manager of my Fashion Boutique, I oversee the daily operation of the store, making sure it runs smoothly and effectively. I also develop boutique/store strategies to raise customers' pool, expand store/boutique traffic and optimize profitability 1. Meeting sales goals by training, motivating, mentoring and provide feedback to my boutique staff 2. Ensuring high levels of customer satisfaction through excellent service. I also practice and promote mobile boutique sales(delivering at the door, delivery via courier to customers that are out of province/town) Show less

Gauteng, South Africa

Handling customers' queries and complaints with regard to services rendered and the company products. Taking calls from clients and respond to emails from customers, checking on order processing, resolving complaints or disputes. Managing and monitoring my staff attendance, performance and also ensuring that my vehicles are loaded/offloaded accordingly on daily basis. Approving staff annual leave etc. In charge on daily customer stock swops. My main/primary goal was to ensure customer… Show more Handling customers' queries and complaints with regard to services rendered and the company products. Taking calls from clients and respond to emails from customers, checking on order processing, resolving complaints or disputes. Managing and monitoring my staff attendance, performance and also ensuring that my vehicles are loaded/offloaded accordingly on daily basis. Approving staff annual leave etc. In charge on daily customer stock swops. My main/primary goal was to ensure customer satisfaction Show less

Or Tambo International Airport

➢ Permanently liaise with “Station Controller” ➢ Manage attendance and disposition of all Ramp staff ➢ Check attendance of Swissport Staff ➢ Check attendance of 3rd Party staff ➢ Assign staff to Teams ➢ Call standby 3rd Party staff if needed ➢ Solve the conflicts of tasks in the “Daily Flight Activity Chart” ➢ (Re)Assign next ramp tasks to teams after completion confirmation of previous task by flight supervisor ➢ Act on disruptions of planned assignments… Show more ➢ Permanently liaise with “Station Controller” ➢ Manage attendance and disposition of all Ramp staff ➢ Check attendance of Swissport Staff ➢ Check attendance of 3rd Party staff ➢ Assign staff to Teams ➢ Call standby 3rd Party staff if needed ➢ Solve the conflicts of tasks in the “Daily Flight Activity Chart” ➢ (Re)Assign next ramp tasks to teams after completion confirmation of previous task by flight supervisor ➢ Act on disruptions of planned assignments ➢ Keep continuous control over location and tasks of ramp teams ➢ Maintain contact with Duty Manager and Duty Station Manager ➢ Ask for guidance and/or decision only in matters where “Ramp Dispo” cannot make a decision from Duty Station Manager Show less

Or Tambo International Airport

National Diploma In Contact Centre Management, Contact Centre Management, Nqf6

Activities and Societies: ECG CHURCH ACTIVITY

Bachelor Of Laws - Llb, Law, Undergraduate Degree

Activities and Societies: WORKED AT GAUTENG LEGAL SERVICES(ROODEPORT) AS LEGAL CONTRACTS ADMINISTRATOR

Bachelor’S Degree, Disaster Management And Safety, Nqf7

Activities and Societies: CHURCH VARIOUS ACTIVITIES I'M DOING MY THIRD YEAR OF BADSM(BACHELOR OF ARTS IN DISASTER AND SAFETY MANAGEMENT)..