Malik K. Thompson Email & Phone Number

New York, Ny, Us

I lead the Enterprise Change Management team at Healthfirst, where I am responsible for revitalizing and embedding a change-ready culture throughout the organization. Recognizing the pivotal role of change management in accelerating benefits for our community, members, and providers, I focus on developing and implementing a comprehensive change strategy. This involves designing cross-cutting change interventions, providing integrated change perspectives, and offering hands-on program leadership and support across the entire change management spectrum.I am passionate about empowering my team to become change agents and fostering a collaborative environment that embraces innovation and continuous improvement. By building upon existing processes, coaching project change resources, and providing strategic guidance, we are working to ensure that change initiatives are successful in the short term and sustainable in the long run. I am committed to driving user adoption, measuring the tangible impact of our interventions, and ultimately improving healthcare outcomes for the communities we serve.

Brooklyn, New York, Us

As the child of two higher-education professors, I was instilled with the belief that education is the key to freedom and opens doors that can lead to success. My parents believed that everyone deserves access to quality education, and one of their missions was to be instrumental in providing those opportunities. I became a member of the MESA board to spread that essential belief and contribute my life and career experience to MESA’s mission. My role on the board is to assist in providing academic, fiscal, and fundraising oversight as it upholds the school's mission and vision. Most importantly, it is to contribute to the stellar high school educational opportunity and post-graduation support to students who otherwise may not have that access. Math, Engineering, and Science Academy (MESA) Charter High School provides a rigorous education that equips each student with the ability to succeed in life and in college. MESA students develop a passion for science, technology, engineering, and mathematics and, through an intensive college readiness program, develop critical thinking and self-advocacy.

New York, New York, Us

Reigniting a passion for impacting positive change in the world, I assumed a senior position with a nonprofit organization dedicated to providing resources and support for people who learn and think differently to thrive in an evolving world.Leading 14 organizational leaders with a team of four business operations specialists in identifying and implementing business-sustaining and continuous process improvement plans, I structured best practices in project management, strategic operations, and infrastructure designs and helped to shift the company from a 100% founder-endowed organization to a donor-funded model.We reclaimed thousands of dollars in forecasted funds annually by performing cost-saving audits on our products and services contracts, onboarding a like-minded funding partner, and negotiating vital technology contracts.Reducing planning churn from over eight weeks to four weeks quarterly, we established streamlined procedures to align the corporate mission with daily functions and joined forces with executives to develop KPIs and monitor results supporting the long-term vision of program sustainability.We collaborated with an AI content generation partner to craft curated messaging, improving productivity and supercharging content and communication creation. Collaborating with this group of experts in serving underserved populations at Understood For All proved to be a rewarding professional experience. Earning The Founder’s Award for inspiring change in 2023 is among one of my proudest accomplishments.

As CEO, it was my goal to collaborate on building a product that customers love, making their individual lives more fulfilling and organizations more productive, and building a team with a culture of high performance, dedication, acceptance, inclusion, servant leadership, accountability, social responsibility, trust, radical candor, and genuine collaboration <-- These are not merely buzz words but capabilities and dynamics of truly dynamic individuals and exceptional teams.

Armonk, New York, Ny, Us

As an internal consultant for a global technology leader, I managed large program teams and partnered with internal business units to tackle large-scale change, corporate growth, and cultural adoption plans. Realizing millions of dollars in annual expense savings, we streamlined integration and reduced the time for acquired companies to merge into the IBM ecosystem.Serving as a strategic advisor and project lead to executives on go-to-market, HR, business service, and operation initiatives, I impacted the major corporate sector divestiture of the new IT infrastructure services company, kyndryl, by producing impact and assessment analysis reports to uncover, communicate, and mitigate operational gaps. We gleaned positive productivity efficiency by championing a hybrid work scenario, combining best-practice research with employee survey data, enacting design thinking processes, and crafting an enterprise-wide playbook to improve collaboration and decrease staff fatigue.Building on our success in boosting productivity, I led segments of a multi-hundred-million-dollar cost consolidation by identifying locations to close, establishing a return-to-office hybrid work structure, and coordinating with cross-functional senior executives to address safety and international site reopening issues post-pandemic.

New York, Ny, Us

In this role, I served as an SME and guided engagement team members along a solutions discovery process by architecting, validating, and launching improvement plans. We fostered client relationships, steered negotiations, and adopted new industry principles, business configurations, and organizational dynamics.The group accomplished these impressive results in under two years:►Instilled +86% in status visibility, from 14 days to two days, by introducing project management tools to efficiently track cross-functional programs, raising accountability of task completion, and facilitating reporting through automation.►Propelled +75% capacity spikes by shepherding the growth of a newly developed 48-person team, institutionalizing standard practices, and instituting policies and procedures robust enough to withstand a rapid 10-month staff expansion. ►Accomplished a +10% boost in speed-to-spend for a mid-size bank corporate cardholder program by identifying and categorizing commercial card improvements.Contributing to facilitating clients of Acquis Consulting Group provided me with avenues to finesse my professional acumen across various specialties, including gaining a better understanding of a full array of project management tools and leading teams in company growth initiatives.

Ridgefield Park, Nj, Us

Continuing the path of success as a senior-level manager for Samsung, I mentored and developed distributed teams of up to 14 members through collaboration, actionable feedback, and coaching and functioned as a liaison between the Korea headquarters and US operations. Together, we salvaged millions of dollars in exchange and refund costs and a 21% increase in customer satisfaction by adopting design thinking processes and forming an award-winning best-in-class client service framework, including steering functional and technological enhancements and digital improvements.We spiked +40% in response time of primary product recalls and reworks, affecting 2.9 million units, by defining global best practices and managing regional third-party repair companies and reduced hundreds of thousands of dollars annually in call center staff expenses by introducing an online customer portal and forming standardized procedures using Agile principles and AI technology.By introducing +20 in-home repair network partners and forming a service strike team to redirect contact center resources to higher-value activities, we avoided millions of dollars in product replacement costs.

Worldwide, Oo

As a senior leader for a global management consulting service and solution enterprise, I supervised teams of up to four employees and partnered with USPS to research, strategize, and implement revenue-generating programs, including partnerships with 3rd party companies like Amazon and the expansion of Federal government infrastructure.Our synergistic work led to these organizational advancements: ►Initiated billions of dollars in the USPS delivery vehicle replacement program and reaped +240% in throughput of deployed applications by merging Agile methodologies into the USPS culture and crafting customer-facing online tools to migrate away from waterfall project management practices.►Identified millions of dollars in potential revenue by negotiating a federal cloud credentialing exchange contract allowing users a single password for multiple agency access and collaborating with legal partners to optimize contract requirements and RFPs.►Realized a +10% improvement in efficiency by finding process bottlenecks, introducing KPI tracking, and transitioning functions from sympathetic to data-supported decision-making.Additionally, under my direction, we attained unpublished revenue by inking a USPS and Amazon Sunday parcel partnership, delivering last-mile service on behalf of Amazon for the first time.

Mclean, Va, Us

Segueing my talent to a management and information technology consulting firm, I was a CPI client-based advisor to US federal government agencies. I oversaw a team of five junior associates.Optimizing daily operations and strategic plans through data analysis and applications of comparable best practices, I spearheaded brainstorming sessions with SMEs on advanced research projects and organizational and resource realignments.Our diligent effort paid off in these notable achievements:►Sparked hundreds of millions of dollars in pension fund accessibility to over 75,000 US veterans by reducing an 18-month backlog, eliminating roadblocks to low-income veterans to access the system expeditiously.►Nurtured hundreds of millions of dollars in awards for innovative private-sector energy research projects through multi-phase process analysis and documentation at the Department of Energy.►Reached a +35% boost in human resource capacity by designing roadmaps and workload management tools to reprioritize tasks and a reallocation strategy for 120 counselors nationwide while enhancing training and education for wounded veterans.In this position, I fostered a passion for driving social change for US veterans, establishing a foundation for future endeavors to pursue philanthropic initiatives.

Oakbrook Terrace, Illinois, Us

Leader of short-term project. Confronted a stubborn product management challenge by applying a systematic program improvement methodology. I owned the improvement of the consumer household moving protection product (moving insurance) and increased its market saturation 5.8% through industry research, analytical trend analysis, consumer surveys, and sales agent training.

Chicago, Il, Us

Led category team members in transformative Total Cost of Ownership (TCO) corporate sourcing initiatives. Developed and executed cost savings and service improvement initiatives for high value corporate organizational budgets, by leading sourcing strategy, cost analysis, and services/product procurement negotiations. Trained team members on Six Sigma Principles. As a result of leading a sourcing category team on aircraft maintenance, we captured five-year, $320 million savings, by conducting market analysis, vendor comparison, external/internal/joint process examination, and new contract negotiations. Other cost savings projects resulted in $5 million savings annually, through introduction of international catering vendor to major U.S. airport. I was successful in developing a program that generated $3 million annual revenue after analyzing customer surveys to understand customer catering and on-board meal expectations, resulting in a new catering menu, including premium item up-sell program.

Chicago, Il, Us

Led and directed junior industrial engineering employees on cost savings and time and motion projects, aimed on drastically driving down operational costs to aid in the company’s bankruptcy emergence. Provided key support to corporate objectives involving data analysis, time and motion studies, process modeling, project management, and identifying/implementing process improvements. Delivered training sessions with team members on time and motion studies. In this role one of my accomplishments was saving the company $5 million annually from reduced missing passenger luggage, at a major hub, after leading a cross-discipline team through Six Sigma DMAIC initiative. I was successful in elevating the CPI department's effectiveness and rework reduction, by establishing a Central Knowledge Center and developing a project management and document retention process.

Atlanta, Ga, Us

I launched my professional career at UPS as an Industrial Engineer, gaining valuable experience in operational management. I supervised package sorting, delivery, and trucking planning, while conducting work measurement analysis and developing operating plans. This foundational role ignited my passion for optimizing processes, enhancing efficiency, and leveraging data to drive continuous improvement.

Chicago, Il, Us

Individually assessed and tailored workout and nutrition programs to achieve client's unique fitness goals.

Implemented project management program to plan and track the life cycle of technology based marketing jobs for the purpose of improved quality and reduced rework. Managed programming staff and acted as business translator between the development and creative groups.

Chicago, Il, Us

Intern manager over technical site development and marketing growth strategy