• Greet customers and offer excellent customer service from intake to release of their vehicles.• Responsible for controlling and administering all showrooms of a company.• Analyzing costs and sales.• Cataloguing customers concerns and comments.• Making technical presentations and demonstrating how a product will meet client needs.• Providing pre-sales technical assistance and product education.• Translate customer-reported problems to actionable work orders for technicians to complete.• Establishing new, and maintaining existing, relationships with customers.• Meeting regular sales targets

• Making appointments, processing repair orders, quotes and invoices.• Providing customer support via phone and face to face at the dealership.• Qualifying customer problems and logging them for technicians to review.• Ensure customer approval for all remedial work to be carried out.• Promoting our range of vehicle parts and accessories.• Writing service orders and descriptions of problems and repairs.• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicles.• Determine and diagnose car issues based on customer description and vehicle condition