Mike O. Ngota Email & Phone Number

Kenya

Assisting the Chair in Board of Directors assignments. Member of the Finance Committee of TWILN.

Nairobi, Kenya

Founding Member of the Advisory Board. In charge of the Finance Board Function drawing from my over a decade experience in Finance.

Nairobi

Personal Branding and Business coaching trainer/consultant• Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs for client organizations.• Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement.• Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and… Show more Personal Branding and Business coaching trainer/consultant• Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs for client organizations.• Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement.• Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum.• Delivered virtual and live classroom product and sales training while identifying training gaps to help sales team sell promoted products.• Research and development of modern sales and marketing programs for clientele.• Lead facilitator on entrepreneurship, leadership and personal branding training program Show less

Nairobi County, Kenya

Incharge of business growth and development, Oversee profitability, Establish and build client relationships, oversee business development teams and drive top line growth and profitability. Product cycle management and innovation.

Key Highlights and Achievements:• Negotiated for and sealed 3 Staff Loan Partnerships (KIST, Tangaza University and KRA) in May 2023• Stemmed staff exits and recorded nil Team Leader Sales staff exits for the month of April/May 2023.• Led Branch Teams to deliver portfolio growth of 140M month on month on Retail Loans Book, the first time the portfolio registered growth since September 2022.• Reduced NPL exposure for the Retail Loan book by over 139M through aggressive arrears… Show more Key Highlights and Achievements:• Negotiated for and sealed 3 Staff Loan Partnerships (KIST, Tangaza University and KRA) in May 2023• Stemmed staff exits and recorded nil Team Leader Sales staff exits for the month of April/May 2023.• Led Branch Teams to deliver portfolio growth of 140M month on month on Retail Loans Book, the first time the portfolio registered growth since September 2022.• Reduced NPL exposure for the Retail Loan book by over 139M through aggressive arrears collections.Responsibilities:• Oversee performance and delivery of the Retail Loan Book through supervising branch sales team leaders• Modelling cross selling initiatives to increase customer wallet share in existing schemes• Creating strategies for increased schemes penetration• Identify and propose schemes Growth Areas (GAS) through branch teams• Brand appeal in and outside retail relationships through word-of-mouth advocacy• Working with Marketing through Head of Retail Banking and Bancassurance to ensure a pleasant customer experience and product development• Monitoring and control of bank’s portfolio by ensuring compliance with Bank’s credit policy and government regulations• Regularly monitor all non-performing accounts per scheme and liaise with the respective scheme leadership to ensure facilitated booking, verification and tracking of clients who have left employment in various schemes• Maintain and evaluate quality of loans to ensure compliance with lending guidelines• Adopt a proactive and energetic work style to enhance customer/interdepartmental/branch delight• Preparation of business cases and reports on credit disbursements, loan arrears and productivity in loan schemes Show less

Kenya

Key Achievements and Career Highlights:• Led Migori branch to deliver PBT of Kes. 20.4M against a target of Kes. 9.8M; branch emerged the most profitable in the region contributing over 50% of Region PBT and the most profitable countrywide.• Influenced organizational thinking towards Portfolio Growth through development and deployment of a Productivity Management Tool that leveraged net loan sales for growth teams that was adopted by the Head of Retail Growth and rolled out to the… Show more Key Achievements and Career Highlights:• Led Migori branch to deliver PBT of Kes. 20.4M against a target of Kes. 9.8M; branch emerged the most profitable in the region contributing over 50% of Region PBT and the most profitable countrywide.• Influenced organizational thinking towards Portfolio Growth through development and deployment of a Productivity Management Tool that leveraged net loan sales for growth teams that was adopted by the Head of Retail Growth and rolled out to the entire Bank network in October 2022.• People Leadership – Grew 2 branch sales consultants to become Relationship Officers - Community Banking and 1 to be Senior Relationship Officer – SME Banking, in 2022 and 2023 respectively.• Grown branch asset book to be the biggest in Nyanza region in 2022, surpassing the Regional Hub’s, with asset base of over Kes. 400M and low PAR of 5.6%.• Led branch to be the top in loans disbursement with 120% target achievement in September 2022, produced the best Retail Team Leader Sales/Relationship Officer – Community Banking and the best Sales Consultant – Retail country wide in September and second best in October 2022.• Championed client onboarding onto DigiCash app (Mobile banking platform) in 2022; Migori branch was best in registration with over 4,000 clients on boarded (92% against 80% target), the best countrywide.• Developed Internal Customer Satisfaction Proposal for Faulu MFB to enhance internal customer service delivery through measurement of customer service variables. Proposal adopted by Head of Operations and rolled out as Internal Staff Survey in June 2022 to help gauge Internal Customers’ NPS scores /Pain Points• Crafted the Gold Mining Value Chain Maximization proposal for artisanal gold miners in Migori County to enable miners to access funding while the Bank gains on deposits. Proposal adopted by the Faulu bank ExCom in January 2022. Branch accrued benefits through sustained CASA deposits growth and reduced funding costs. Show less

Nairobi, Kenya

ey Highlights and Achievements• Through enforcement of SOPs, helped reduce shrinkage from Kes. 3.46M to 0.16M between March and June 2020• Through prudent inventory control and entrenching excellent client service, helped exceed March 2020 net revenue targets by Kes. 10M (114% performance)• Developed a Corporate Sales Growth proposal where Tuskys would leverage community groups and its countrywide network. Idea adopted and launched as Tuskys Home Delivery service

Nairobi

Customer Relationship Management, Business Development, Credit Risk Management

Embu Branch

Key Achievements/ Highlights• Through effective leadership, steered the branch to be:i. Second best in branch wide risk based audit with a score of 82%ii. Best branch in Customer Service for 2018 in the networkiii. The second best achiever of PBT Target for 2018iv. 5th largest branch by asset volume for 2018v. Best in Risk Assessment with 100% score (Excellent)vi. Third best in Risk Based Business Internal Audit with 82% score• Negotiated and closed five… Show more Key Achievements/ Highlights• Through effective leadership, steered the branch to be:i. Second best in branch wide risk based audit with a score of 82%ii. Best branch in Customer Service for 2018 in the networkiii. The second best achiever of PBT Target for 2018iv. 5th largest branch by asset volume for 2018v. Best in Risk Assessment with 100% score (Excellent)vi. Third best in Risk Based Business Internal Audit with 82% score• Negotiated and closed five strategic B2B partnerships in 2018 for business• Voted Best Staff in Branch Internal Customer Satisfaction Survey for 2017• Branch voted best in customer service in the year 2015/2016Responsibilities/Roles• Implemented the Bank’s strategy at branch level i.e. growth in customer base with concurrent growth in branch liabilities and assets• Oversaw customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention• Formulated and implemented branch business plans, forecasts and budgets and ensure their control and periodic reviews• Developed a high performing team committed to achieving success through teamwork• Implemented and monitored the operational risk management guidelines for the branch• Supported marketing initiatives and provided regular feedback on products performance• Maintained the look, feel and physical security of the branch premises as well as staff and customers Show less

Nairobi

• Oversaw the successful establishment of new BOA Githurai branch • Managing and coordinating the branch’s transaction income business in order to maintain and improve their efficiency and effectiveness in line with the set targets• Managing SME, Retail, Institutional and Government business at the branch, to grow assets and liabilities in order to maintain an effective Balance Sheet with the set budgets and targets• Tasked with the thorough review of credit applications to reduce… Show more • Oversaw the successful establishment of new BOA Githurai branch • Managing and coordinating the branch’s transaction income business in order to maintain and improve their efficiency and effectiveness in line with the set targets• Managing SME, Retail, Institutional and Government business at the branch, to grow assets and liabilities in order to maintain an effective Balance Sheet with the set budgets and targets• Tasked with the thorough review of credit applications to reduce NPA and proactively manage recovery in the event of default• Managing costs while maximizing revenues to create acceptable positive cost/income ratios• Organizing marketing activities and continuously studying the area’s target markets by studying the market demographics/sectors, with a view to maximize appropriate business growth• Overseeing implementation of SLAs and various initiatives, proactive monitoring of customer service quality at the branch and ensuring that all the clients’ deliverables are achieved at all levels• Ensuring compliance of all internal and external regulatory policies and practices maintaining an appropriate level of risk management within the business area• Proactive management of staff performance against set parameters, ensuring staff development and providing career guidance• Responsible for the disciplinary and grievance management within the branch• Ensuring that the branch image and ambience are in line with the Bank’s standards Show less

Nairobi

• Oversaw the turnaround of a loss making Lokichoggio branch in one year, through prudent cost management and revenue growth.• Oversaw the establishment of Kasarani branch from the ground and ensured business peaked by the time of leaving.• Overall manager of operations and credit risk, achieving set standards.• In charge of the branch operations and business development teams.• Overall business pipeline and risk manager.

Narok Branch

• Established and oversaw growth of the business banking portfolio at Narok branch from scratch to a record portfolio of Kes. 0.5B in two years.• Ensured accounts are administered properly guarding against operations risk, by daily reconciliation.• Overall in charge of branch assets and facilities.• Served customers in teller and back office functions.• Became recognized for exemplary performance as a customer care representative

Iten, Elgeyo-Marakwet County, Kenya

• Undertook daily reconciliation and monitoring of branch GL accounts to guard against operations risk• Recognized for exemplary performance as a customer care representative

Limuru

• In charge of field teams (social workers) supervision• Conducted Project Monitoring and Evaluation, instilling performance culture• Carried out operations research and data management using MS Office toolsPeriodic reporting to donor - AED CAP Kenya and budget reviews

Master Of Business Administration (Mba), Strategic Management, Graduated

Activities and Societies: Thesis Title: The influence of social media based factors on commercial firms’ strategic direct marketing among.

Bachelor Of Science (Bsc), Biomedical Science And Technology, First Class Honours

Activities and Societies: The antimicrobial sensitivity profile of Staphylococcus epidermidis, and its emergence as a major mastitis.

Diploma, Marketing Management, Ongoing