• Provide Tier 2 technical support for more than 100 end users, diagnosing, troubleshooting, and resolving user queries and problems.• Set up, monitor, manage and maintain business-related systems, network, vpn, firewall, virtual machines, network attach storage, workstations, digital signage system and VoIP phones.• Set up and manage backup job for virtual machines, workstations, Microsoft 365 sharepoint, onedrive and mailboxes• Microsoft 365 Administration • Prepare and maintain systems inventory, documentation, procedures and reportsKey Achievement:• Internal DNS server upgrade• Deploy and setup Kaspersky endpoint antivirus and administration server• Designing and setup auto backup jobs for virtual machines, workstations & mailboxes

• Provide Tier 1 technical support for end users• Monitor, manage and maintain network, servers and workstations• Manage, update and maintain school website, and e-learning platforms (EVI & eClass)• Maintain inventory and documentationsKey Achievement:• Office relocation: Network and access point planning, NAS upgrade & data migration, workstations replacement, coordination with ISP and SI during the project.

• Provide Tier 1 technical support for end-users, resolving user queries and troubleshoot problems.• Maintain inventory and documents