Malou Marie-Louise Tita Email & Phone Number

Markham, Ontario, Canada

• Input diverse data into the database with precision and efficiency.
• Translate and enter data from French to English, ensuring accuracy.
• Adhere to detailed data guidelines, processes, and procedures.
• Review and assess submitted information, making necessary adjustments to comply withreporting standards.
• Update and enhance the database with missing or additional data.
• Verify data for accuracy, consistency, and completeness.

North York, Ontario, Canada

• Greet and welcome patients to the orthodontics practice, ensuring a positive and friendly atmosphere from their first point of contact.
• Schedule patient appointments and recalls, efficiently managing the appointment calendar and coordinating with other specialists as needed.
• Answer and manage incoming calls and emails, providing prompt and accurate information to patients.
• Discuss financial arrangement and handle collection of deposits and payments.
• Manage predetermination and insurance claim forms.
• Proactively follow up on unscheduled treatments.

Toronto, Ontario, Canada

• Greeted patients in a professional and welcoming manner.
• Facilitated and scheduled appointments, demonstrating excellent organizational skills and optimizing the dental office’s schedule.
• Maintained and managed patient records. ensuring compliance with privacy and security regulations.
• Processed patient billings and submitted insurance claims, demonstrating proficiency in dental software, including Cleardent.
• Coordinated specialist referrals, liaising between patients and other healthcare providers to ensure comprehensive care.
• Provided various administrative support to the Doctors and staffs.

Toronto, Ontario, Canada

• Greeted office visitors and managed patient intake.
• Processed referrals, booked and confirmed appointments, demonstrating efficiency in appointment scheduling
• Answered all phone calls in a professional and courteous manner, providing accurate information to patients.
• Handled faxing, photocopying and scanning accurate documentations of patient visits in EMR charts, maintaining meticulous record-keeping.
• Communicated medical results to patients under clinical supervision.
• Managed incoming and outgoing mail and faxes.

Vaughan, Ontario, Canada

• Coordinated office activities and operations to secure efficiency and compliance to company policies.
• Managed executives’ schedules, calendars and appointments
• Managed phone calls and correspondence (e-mail, letters, packages etc.)
• Tracked stocks of office supplies and place orders when necessary.
• Handled Payroll & Bookkeeping.
• Handled customer inquiries and complaints.

• Managed, processed and review timesheets and daily attendance of Call Center employees.
• Monitored calls and provide feedback during coaching sessions.
• Provided leadership, management and guidance to all Call Center staffs.
• Assisted with staff hiring, training.
• Resolved escalated customer complaints or disputes.
• Evaluated the work and performance of staff.

• Answered incoming calls from patients and other clients.
• Logged calls in the appropriate tracking systems and escalated issues to the appropriate contact if needed.
• Understandood and followed company SOP’s.
• Maintained high level of knowledge for different programs. (MavikKontrol, Prescript, Sample Express, Pharmacare)
• Performed the appropriate tasks for each program.
• Preformed outbound calls for both client and internal projects.

Medical Office Management/Administration

Business Administration And Management