Malou Marie-Louise Tita Email & Phone Number

Markham, Ontario, Canada

•Input diverse data into the database with precision and efficiency.•Translate and enter data from French to English, ensuring accuracy.• Adhere to detailed data guidelines, processes, and procedures.• Review and assess submitted information, making necessary adjustments to comply withreporting standards.• Update and enhance the database with missing or additional data.• Verify data for accuracy, consistency, and completeness.• Communicate effectively with team members to ensure overall data integrity.• Follow data confidentiality principles and practices diligently.• Consistently meet daily data entry goals.

North York, Ontario, Canada

• Greet and welcome patients to the orthodontics practice, ensuring a positive and friendly atmosphere from their first point of contact.• Schedule patient appointments and recalls, efficiently managing the appointment calendar and coordinating with other specialists as needed.• Answer and manage incoming calls and emails, providing prompt and accurate information to patients.• Discuss financial arrangement and handle collection of deposits and payments.• Manage predetermination and insurance claim forms.• Proactively follow up on unscheduled treatments.• Close and balance end-of-month payments, maintaining accurate financial records.

Toronto, Ontario, Canada

• Greeted patients in a professional and welcoming manner.• Facilitated and scheduled appointments, demonstrating excellent organizational skills and optimizing the dental office’s schedule.• Maintained and managed patient records. ensuring compliance with privacy and security regulations.• Processed patient billings and submitted insurance claims, demonstrating proficiency in dental software, including Cleardent.• Coordinated specialist referrals, liaising between patients and other healthcare providers to ensure comprehensive care.• Provided various administrative support to the Doctors and staffs.• Acted as a liaison between the doctors and the patients, communicating treatment plans and addressing patient concerns.• Screened all individuals entering designated entrance for COVID-19 symptoms, signs and travel based on the provided screening guidelines.

Toronto, Ontario, Canada

• Greeted office visitors and managed patient intake.• Processed referrals, booked and confirmed appointments, demonstrating efficiency in appointment scheduling• Answered all phone calls in a professional and courteous manner, providing accurate information to patients.• Handled faxing, photocopying and scanning accurate documentations of patient visits in EMR charts, maintaining meticulous record-keeping.• Communicated medical results to patients under clinical supervision.• Managed incoming and outgoing mail and faxes.• Checked for Lifelab Samples and Dispatch when necessary. • Handled doctors’ billing sheets and managing financial transactions.• Provided medical assistant support when required.• Screened all patients for COVID-19 Symptoms

Vaughan, Ontario, Canada

• Coordinated office activities and operations to secure efficiency and compliance to company policies. • Managed executives’ schedules, calendars and appointments• Managed phone calls and correspondence (e-mail, letters, packages etc.)• Tracked stocks of office supplies and place orders when necessary.• Handled Payroll & Bookkeeping.• Handled customer inquiries and complaints.• Managed internal staff relations• Maintained a safe and secure working environment

• Managed, processed and review timesheets and daily attendance of Call Center employees.• Monitored calls and provide feedback during coaching sessions. • Provided leadership, management and guidance to all Call Center staffs.• Assisted with staff hiring, training.• Resolved escalated customer complaints or disputes.• Evaluated the work and performance of staff.• Weekly meetings with managements to provide feedback concerning possible issues or areas of improvement.

• Answered incoming calls from patients and other clients.• Logged calls in the appropriate tracking systems and escalated issues to the appropriate contact if needed.• Understandood and followed company SOP’s. • Maintained high level of knowledge for different programs. (MavikKontrol, Prescript, Sample Express, Pharmacare)• Performed the appropriate tasks for each program.• Preformed outbound calls for both client and internal projects.• Performed Data Entry and research as assigned.

Medical Office Management/Administration

Business Administration And Management