Director Of Training And Development
Current
Jun 2024 - Present
AeroLeads people directory · profile
Molly Krause Email & Phone Number
Contact Center Director & Results-Oriented People Leader
at
Camping World
2 work emails found
@campingworld.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Contact Center Director & Results-Oriented People Leader
Location
Denver Metropolitan Area, United States, United States
Who is Molly Krause? Overview
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Quick answer
Molly Krause is listed as Contact Center Director & Results-Oriented People Leader at Camping World, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a work email signal at campingworld.com and a matched LinkedIn profile for Molly Krause.
Molly Krause previously worked as Director of Training And Development at Camping World and Director Of Customer Service at Camping World. Molly Krause holds Psychology Major from University Of Northern Colorado.
Company email context
Email format at Camping World
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{first_initial}{last}@campingworld.com
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AeroLeads found 2 current-domain work email signals for Molly Krause. Compare company email patterns before reaching out.
Profile bio
About Molly Krause
Tenacious people leader with a strong background in call centers & customer service. Energized by fast paced environments with opportunity for career growth. Formally trained in situational leadership with experience in performance management and change leadership. Extensive travel and involvement in call center launch and customer outreach. Proven track record of creating a motivating atmosphere, developing exceptional leadership teams, driving extraordinary performance.
Listed skills include Call Centers, Customer Experience, Customer Satisfaction, Leadership, and 43 others.
Current workplace
Molly Krause's current company
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7 roles
Molly Krause work experience
A career timeline built from the work history available for this profile.
Director Of Customer Service
Current- Responsible for directing the day to day operations of a 300+ seat contact center.
- Oversee hiring, on-boarding, training and development of over 150 new employees annually.
- Maintain relationships with business leaders and external business partners, as well as recruiters, external agencies, hiring managers and cross functional support teams.
- Ensure seamless communication between multiple business units and the contact centers. Equip front-line employees with ongoing corporate updates and necessary information for a seamless customer experience while also.
- Project manager for several contact center initiatives including the development of an internal knowledge base system, introduction of live-agent chat, email support, and Social Media management, as well as a.
May 2022 - Present
Member Services Sales Manager
- Managed a team of 18-24 inbound sales specialists, driving year over year revenue growth while maintaining a consistently positive member experience.
- Established monthly sales and productivity goals and implemented an employee development program including weekly coaching, and regular follow up.
- Awarded "Leader of the Year" for the organization in 2018
Jun 2016 - May 2022
Directv Team Leader
- Coached & Developed a high performing technical support team. Analyzed metric data & NPS feedback to provide constructive coaching & behavior-based action plans. Improved team balance score by 5% and average team NPS.
- Facilitated daily huddles and regular performance management reviews, delivered critical feedback and corrective action as needed
- Lead change through AT&T acquisition and labor union campaign
- Chosen to travel internationally to support the successful launch of eventual vendor replacement
Sep 2015 - Jun 2016
Senior Supervisor
- Managed daily operations, supported site initiatives, and ensured the overall success of the center
- Evaluated KPI performance & customer feedback to deliver constructive feedback & facilitate action-planning while supporting the call center floor, and service level management
- Maintained a positive environment that bolstered exceptional performance and developed the #1 ranked technical support team in the call center for 3 consecutive years
- Acted as a regular Point-of-Contact for site management and training of developing supervisors
- Project Manager of several performance & morale driven initiatives including the conceptualization and maintenance of an online employee “Swag Store”
- Traveled to assist in the establishment and opening of the new contact center in Fremont CA
Oct 2010 - May 2015
Customer Service Supervisor
- Lead, engaged and developed top-ranked frontline customer service and technical support team
- Maintained a positive environment that bolstered exceptional performance
- Analyzed metric data & customer feedback to provide constructive coaching & behavior-based action plans
- Evaluated performance and delivered critical feedback and corrective action as needed
- Oversaw, support of the call center floor, and service level management.
- Career Pathing and Talent Development of future leaders
Oct 2010 - Jan 2013
Customer Service Supervisor
- Acted as Interim Operations Manager (Jan-Sept 2010). Managed change in a difficult environment and maintained day to day operations as the center was downsized and eventually eliminated
- Accountable for performance management and development for a team of 12 supervisors and 100+ Customer Service Representatives
- Facilitated resume building and career development sessions for displaced employees
- Prepared & delivered weekly business review & effectively managed relations with fortune 500 client
- Sustained center morale & helped employees transition out of the center
- Managed team of 15-20 customer service reps. Lead weekly coaching & development sessions & provided semi-annual performance evaluations.
Oct 2005 - Sep 2010
2 education records
Molly Krause education
Psychology Major
University Of Northern Colorado
Diploma, General Studies
Doherty High School
FAQ
Frequently asked questions about Molly Krause
Quick answers generated from the profile data available on this page.
What company does Molly Krause work for?
Molly Krause works for Camping World.
What is Molly Krause's role at Camping World?
Molly Krause is listed as Contact Center Director & Results-Oriented People Leader at Camping World.
What is Molly Krause's email address?
AeroLeads has found 2 work email signals at @campingworld.com for Molly Krause at Camping World.
Where is Molly Krause based?
Molly Krause is based in Denver Metropolitan Area, United States, United States while working with Camping World.
What companies has Molly Krause worked for?
Molly Krause has worked for Camping World, At&T, Netflix, and Asurion.
How can I contact Molly Krause?
You can use AeroLeads to view verified contact signals for Molly Krause at Camping World, including work email, phone, and LinkedIn data when available.
What schools did Molly Krause attend?
Molly Krause holds Psychology Major from University Of Northern Colorado.
What skills is Molly Krause known for?
Molly Krause is listed with skills including Call Centers, Customer Experience, Customer Satisfaction, Leadership, Team Building, Workforce Management, Team Leadership, and Training.
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