Hamid Molahadi Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Wide range of experience with various vendors, and managing the partnership with them effectively.Participated in obtaining CyberSecure Canada certification for the company.Demonstrated flexibility and the ability to adapt to change in a fast-paced work environment.Developed and implemented policies related to network security, disaster recovery, and IT infrastructure.Directed the activities of the helpdesk to ensure the IT needs of users are met.Responsible for the effective execution of IT Change Management.Performed regular user security awareness training.Performed ongoing support and maintenance of all hardware, software, and network components.Managed the service delivery teams' daily activities as well as the dispatch process of service requests. Ensured quality and services are performed to the agreed SLA.Provided reports on an agreed schedule to senior management and clients.Reviewed candidates’ resumes, interviewed them and offered the available positions.Participated in many projects such as Active Directory migration, File Server migration, Office365 migration, Server's replacement, Backup servers, and more.Improved internal escalation patterns.

Vancouver, British Columbia, Canada

Provided Tier 2 escalation support to the help-desk.Provided technical assistance and support via remote, phone and email to end users.Implemented hardware and software solutions to new and existing customers.Made recommendations to management on desirable additions and development.Assisted in incident management including problem resolution and tracking problems.Ran Backup and Disaster Recovery (BDR) System using StorageCraft technology.Monitored lower tier technicians to ensure procedures proceed as defined by the company procedures.Reviewed lower tier technicians' time-sheet and caught the issues.Trained, monitored and mentored lower tier technicians to build their technical skills.Supervised Tier1 and Tier2 technicians daily.Participated in many projects such as Cloud File Server migration, Office365 migration, Server's replacement, Backup servers, and more.Experienced building Lenovo servers.Produced technical documentation as needed.

Vancouver, British Columbia, Canada

Assisted in providing Level 1 Support.Pre-processed service requests as they arrive through email, ticketing system or direct customer input.Resolved tickets within defined Service Level Agreement.Escalated problems (when required) to Level 2.Performed hands-on fixes remotely or in-person, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications.Supported Exchange 2010, Office 365 and ActiveSync.Managed Active Directory domains, including DNS, DHCP, Group Policy, User and Group Management.Experienced working with ConnectWise, LabTech and ScreenConnect.Installed Anti-virus software and ensure virus definitions are up-to-date.Developed help sheets for end users.Various application support such as Adobe Acrobat, BlueBeam, Microsoft Office suite and other client specific applicationsParticipated in on-call rotation providing after hours support.Installed and configured client printers and troubleshoot the errors.Ensured that all customer phone calls requesting assistance or information are immediately answered.Recorded steps of the troubleshooting process in detail to resolve or escalate the ticket.

Tehran, Iran

Responsible for maintaining Active Directory and Group Policy.Configured network applications with Windows and Linux.Troubleshooting of servers and making sure that they are functional and working.Maintained Exchange 2013 and supervision on users’ inbox backup over the Tape device.Maintained ESET Remote Administrator server.Responsible for maintaining the computer systems and monitoring network infrastructures.Identified values, developed possible solutions and strategies for career development.Controlled and supervised IT staff daily and monthly reports.Performed migration from Windows XP to Windows 7.Supervised the Help Desk staff and regional administrators and controlled the ticket handling quality.

Pardis Technology Park

Responsible for high availability of Microsoft Exchange, SQL Server, File Server and DHCP.Installed IBM TS3100 tape library device and use the Grandfather/Father/Son backup strategy.Maintained TMG firewall services. Responsible for installing, maintaining and upgrading servers.Responsible for ensuring that the server data in secure from unauthorized access.Monitored network to ensure network availability to all users and performing necessary maintenance to support network availability.Maintained Kaspersky Administration Kit server.Conducted research and deployed related solutions such as Lync and Exchange.Conducted research about new technologies, recommended implementation to IT Manager.

Tehran, Iran

Responsible for maintaining data center services such as Active Directory, DNS, OCS 2007, Exchange 2003, …Maintained the computer systems and monitoring network infrastructures.Maintained Asterisk under Linux Administrator supervision.Performed data backups and disaster recovery operations.Conducted Research and deployed related solutions like ePolicy Orchestrator.Conducted classes to the managers and employees in ICDL courses.Verified the documentation is up to date and available.

Tehran, Iran

Responsible Setup the new users' accounts and profiles and deal with password issues from Active Directory console.Performed and monitored daily system backups and data recovery.Installed and configured computer hardware operating systems and applications.Diagnosed hardware problems and replace defective componentsProvided remote desktop support for desktop users and laptop users.Provided day-to-day operations support and on-call support 7x24 on a rotational basis.