Michael Moldovan Email & Phone Number

Tucson, Arizona Area

The Technology (Desktop Support) Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.

Tucson, Arizona Area

Provide support for network, software, hardware and related peripherals for six locations both onsite and remotelyManage users and computers in Group Policy and Active DirectoryCreate and maintain technical documentation for processes and proceduresMaintain consistent process for configuring and deploying client systems and softwareSupport a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)

Tucson Arizona

The Support Representative is responsible for direct customer support to end users, implementation personnel, and program administrators, as well as Internal Scientific Learning personnel in the following areas:General application use based support of Scientific Learning productsAnswering and troubleshooting technical problems dealing with Scientific Learning software as well as client network and workstationsAnswering general questions about Scientific Learning Corporation and its products and servicesThis support may be delivered via the following channels: Inbound phoneOutbound phoneE-mail supportChat based supportThe Support Representative is also responsible for entering and tracking cases related to customer issues within customer relations management software accurately resulting in the appropriate and timely resolution for the customer and accurate data for Scientific Learning use and tracking.In addition being responsible for sharing knowledge across the Support Team and externally with customers by creating, sharing and editing knowledge base articles.

Tucson, Arizona Area

Provide in-person and phone support for technical problems and projectsFix hardware and software solutions for desktops and networksSupport, upgrade, and image 11 computer labs across the University of Arizona campusUse remote management and monitoring software solutions to provide fast responsesOversee technical issues during computer-based exams for hundreds of students in a classroom

Tucson, Arizona Area

Sorting and delivering mail. Constructing and repairing office property. Distribution of supplies. Light custodial work. System monitoring, destruction of sensitive data, and working with tape loading systems.

Managed customers and gave recommendations on movies.

Prepared pizzas, served customers, planned and help run parties.

Education record

Activities and Societies: Pride Alliance

Psychology

Activities and Societies: Asian Pacific Islander Club (Founding Member), Multi Cultural Denomination Club (Founding Member)