Mo W. Lee, Pmp Email and Phone Number

•Managed the overall implementation, deployment, and operational support of the company’s Marketing campaign sitelets, banners, and platform.•Identified, inputted and tracked the teams’ deliverables to ensure timely releases as well as platform enhancements and updates.• Worked closely with the front-end Interactive & Online Media Development team as well as the organization’s cross-functional teams consisting of business and project stakeholders such as, but not limited to, Production, Quality Assurance, Platform Engineering, Release Engineering, Analytics, SEO, Design, and Project Managers.• Coordinated and facilitated the team meetings and scrum ceremonies - sprint planning, daily standups, demos, and retrospectives.• Ensured that the teams’ met their deliverables and milestones.• Function as the scrum team’s servant leader.• Assisted the scrum team in removing impediments.• Provided platform escalation support for the teams.• Coordinated and facilitated the migration and updates of the teams’ applications & platform.• Identified, streamlined, improved, and documented operational processes and workflows.• Developed training plans, training guides and job aids.• Promoted strong communication and cooperation across the cross-functional teams through partnership, collaboration, and team integration.• Created & managed purchase orders for Freelancers.• Assisted in the onboarding of new team members.

•Managed the overall implementation, deployment, and operational support of the company’s Marketing campaign sitelets and platform.•Identified, inputted and tracked the teams’ deliverables to ensure timely releases as well as platform enhancements and updates.• Worked closely with the front-end Interactive Development team as well as the organization’s cross-functional teams consisting of business and project stakeholders such as, but not limited to, Production, Quality Assurance, Platform Engineering, Release Engineering, Analytics, SEO, Design, and Project Managers.• Coordinated and facilitated the team meetings and scrum ceremonies - sprint planning, daily standups, demos, and retrospectives.• Ensured that the teams’ met their deliverables and milestones.• Function as the scrum team’s servant leader.• Assisted the scrum team in removing impediments.• Provided platform escalation support for the teams.• Coordinated and facilitated the migration and updates of the teams’ applications & platform.• Identified, streamlined, improved, and documented operational processes and workflows.• Developed training plans, training guides and job aids.• Promoted strong communication and cooperation across the cross-functional teams through partnership, collaboration, and team integration.• Created & managed purchase orders for Freelancers.• Assisted in the onboarding of new team members.

• Managed custom software-as-a service (SaaS) implementations for Enterprise clients such as, but not limited to, PetSmart, GolfNOW, and Gymboree.• Coordinated and facilitated the scrum team’s ceremonies -- storytime, sprint planning, daily stand ups, demos, and retrospectives.• Function as the development team’s servant leader.• Assisted the development team in removing impediments.• Worked closely with the development team as well as the organization’s cross-functional teams consisting of business and project stakeholders, Program Manager, Solution Architect, System Engineers, Database Administrators,and the Enterprise VIP and Production Support team in the delivery of product and business value to the Enterprise end-client.• Coordinated the team’s code repository deployment onto the appropriate development & test environments.• Coordinated client SQL script execution with Operations. • Involved in the preparation of ongoing release management activities.• Led the Enterprise scrum team in the facilitation and support of ongoing production lifecycle requests for PetSmart and other Enterprise clients.• Identified, streamlined, and improved processes and workflows.• Developed training guides and job aids.• Assisted in the on-boarding of new scrum team members.

• Managed all phases of a Professional Services implementation related to outsourced infrastructure, Limelight / Clickability’s content management system (CMS) custom-solutions development, application development, live events, network health check evaluations, and data migrations from the point of sale on through to project team engagement, project kickoff, scrum & standup calls, client communication, status updates, project execution, billing submission and validation, client integration documentation, and client support lifecycle transition.• Assisted in pre-sales requirements gathering, assessment, and Statement of Work creation.• Led the client retainer team in the support of Broadridge Financial Solutions' content management system development projects & post implementation lifecycle support initiatives.• Led the Advanced Services team in the support of Home Box Office, Electronics Art, and CBS Interactive.• Worked closely with Sales, Legal, Professional Services Engineers, Solution Architects, Solution Engineers, Designers, Developers, Advanced Services Architects, Operations, Engineering, Billing, and the Premium Services teams during the project lifecycle.• Assisted in the development of process workflow and workflow improvements, training guides, run books, and job aids for peer-to-peer training & external client transition.

• Managed all phases of an implementation from the point of sale on through to project team engagement, order tracking, customer communication, bill review, customer on boarding, and account lifecycle support.• Project managed Internap’s largest customer base acquisition from Quality Technology Services, migrating over 500 T1 and T3 internet connections.• Managed the maintenance and revenue growth of Internap’s largest Premier Accounts, including Thomson Reuters, Radianz, Pipeline Trading Systems, Cybershift, Fresh Direct, Atari and VNU Nielsen. • Consultative sales to C-levels and Directors of CDN, IP and Colocation services, managing service upgrades and contract extensions.• Attained over 100% of Key Performance Indicators month over month, based on bookings, revenue growth and customer satisfaction.• Performed Quarterly Service Reviews for Premier Accounts, as part of an initiative to generate bookings & reduce churn.• Assisted in the investigation & resolution of customer disputes.• Worked closely with Legal, Finance and Operations on Master Services Agreements and Service Level Agreements.• Assisted in the advisement & development of process workflow improvements, training guides and job aids for peer-to-peer training.

• Supported a $25 million Enterprise client base, including Estee Lauder, Univision, Interpublic Group, Tishman Speyer and Edison Schools.• Functioned as a liaison between Customers, Customer Care, Account Executives and Project Implementation Managers.• Prepared responses to Request for Proposals (RFP) and Requests for Information (RFI), positioning AT&T’s product suite of Voice/800, Private Line and Frame Relay services.• Performed Customer Stewardship Reviews and Customer Service Action Plans, based on AT&T provisioning, billing & maintenance statistics.• Managed AT&T service delivery from order inception through bill review to ensure customer satisfaction. Focused on improving overall cycle time and jeopardy management.• Provided escalation support for Sales and Customers for Ordering, Provisioning, Billing, Maintenance and Accounts Receivable.

• Managed and grew revenue for over 50 Growth Markets accounts, including Estee Lauder, Univision, Interpublic Group and Tishman Speyer.• Provided pre-sale support on pricing and product information for AT&T’s suite of Voice/800, Private Lines and Frame Relay services.• Supported proposal generation and contract negotiations. • Initiated and tracked order implementation.• Worked with Revenue Assurance Management to reduce our customer’s Accounts Receivable timeline.