Molefi Kolanyane Email & Phone Number

Sandton

· Managing Microsoft 365 management - maintenance, installation, and migration (Intune, Defender, Teams and SharePoint)· Administering the ESET EDR and MS Defender Plan1 and Plan 2· Working with Active Directory and Remote Desktop Services· Consulting with IT managers and other departments as required· Providing IT assistance to staff and customers· Evaluated staff performance and provided coaching to address inefficiencies.· Training end-users on hardware functionality and software programs· Resolving logged errors in a timely manner· Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.· Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.· Installation of Access points and Switches, assisting with Virtual Private Network· Assisting users with everyday queries using Remote Monitoring Management tools and Professional Service Automation· Assisting clients on Web Host Manager with emails and Domain hosting.· Generated reports to suggest corrective actions and process improvements.

Sandton

City Of Johannesburg, Gauteng, South Africa

· Maintain and troubleshooting of the equipment onsite and IT related queries· End Point Device management: Laptops, Terminal, 2in1, Desktops· Manage faulty hardware - Repairs· Installation and maintenance of Microsoft Windows environments· Install, configure and troubleshooting of Wireless network devices and access points· Troubleshoot advise on or perform appropriate corrective action, onsite and remotely· Prioritize incidents and the capturing of time entries, working independently.· Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.· Assisted in training new hires on company protocol, increasing overall productivity within the department.· Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.· Wrote and revised maintenance procedures.

Edenvale, Gauteng, South Africa

· Installing and configuring computer hardware operating systems and CCTV camera applications for stores/Office· Monitoring and maintaining computer systems, networks and CCTV· Talking staff through a series of actions, over the telephone to help set up systems or resolve issues· Provided professional services and support in a dynamic work environment.· Troubleshooting system and network problems and diagnosing and solving hardware or software faults· Replacing parts as required for POS and the office Computers· Providing support, including procedural documentation and relevant reports· Supporting the roll-out of new POS software· Setting up new users' accounts and profiles and dealing with password issues for stores remotely· Prioritizing and managing many open cases at one time· Configuring VOIP Phones for Stores and the Office· Troubleshoot CCTV hardware (DVR, Power supply and BNC /NETWORK cable)· Using DYNDNS/Port Forwarding to register hosts on various CCTV Software· Setting up and maintaining users on Active directory on MS Server 2012 R2.· Resolved problems, improved operations and provided exceptional service.· Learned and adapted quickly to new technology and software applications.· Worked well in a team setting, providing support and guidance.

Lambton

· Provisioned remote technical support, encompassing diagnostic troubleshooting and issue resolution to ensure optimal system functionality and user satisfaction· Microsoft Office/365 support and installation· Microsoft Windows OS support and installation· Peripheral support (Printers and routers)· Establishing basic security measures for computers, such as setting up passwords and antivirus software to protect against common threats.· Offering technical support on-site.· Documented changes and actions in computer-based tracking system.· Explained technical information in clear terms to promote better understanding for non-technical users.· Performed installation, maintenance and repair for complex internal computer hardware and various software applications.

Alberton

· Repairing Smart Phones & Tablets (Solder if needed)· System Work (Administrative Work) & Receiving from Advance Repair Centre· Allocating and Ordering Exchange Units· Installing Software on all devices & Writing I.M.E.I on a specific PCB (All SAMSUNG motherboards)· Refurbish mobile phones, wireless devices and other related models/equipment· Disassemble/reassemble down to board and component levels· Complete repairs to the required standard and return them within the designated period· Assistance in workshop maintenance to ensure a clean and healthy CSP environment.