Molica Compton Email & Phone Number

Miramar, Florida, United States

Educate beneficiaries on how their plan works, including benefits, cost sharing, and levels of coverage Advise beneficiaries as to the most appropriate plan, Enroll Beneficiaries, Respond promptly when returning telephone calls and replying to correspondence Update account information such as billing options and changes of address or phone numbers Answer questions pertaining to mailings sent out by the company periodically Make concise and detailed notations as it pertains to member records… Show more Educate beneficiaries on how their plan works, including benefits, cost sharing, and levels of coverage Advise beneficiaries as to the most appropriate plan, Enroll Beneficiaries, Respond promptly when returning telephone calls and replying to correspondence Update account information such as billing options and changes of address or phone numbers Answer questions pertaining to mailings sent out by the company periodically Make concise and detailed notations as it pertains to member records Submit mail requests for beneficiaries such as ID cards …… 4 AEP AND COUNTING….. Show less

Sunrise, Florida, United States

Resolve customer service issues via email and phoneIdentify and resolve complex customer issuesAnswer and triage customer calls re-routing them to the appropriate departmentsEnsure that cases are completed within the prescribed timeTrain new-hired customer service representatives

Margate, Florida, United States

Answer inbound calls and respond to emailsHandle customer inquiries both telephone and by emailProcess orders, return orders, issue refundResearch required information using available resourcesManage and resolve customer complaints