Jorge Molina Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

• Created scalable tools and dashboards to provide efficiency and effectiveness insights for regional teams with the use of SQL, Hive, Presto.
• Conducted deep dives to identify trends with Uber Eats orders.
• Built automated scripts with GSuite to create daily, weekly and monthly reporting tools of Uber Eats orders across Australia and New Zealand (ANZ).
• Experience with web-based data analysis reporting visualisations.

Melbourne, Australia

• Team Lead for the Uber Eats proactive support function, responsible for real-time monitoring of the Uber Eats marketplace across 26 cities in ANZ.
• Implemented lean processes to increase efficiency and reduce work hours by 60% of the live monitoring support team.
• Created processes to track down the team's efficiency service levels through KPIs, decreasing service response times by 40%.
• Monitored teamwork and activities to ensure compliance with the required service levels.
• Coordinated the offshore of Live Monitoring processes from Melbourne to the Uber Center of Excellence in the Philippines.

Melbourne, Australia

• Outbound support operations at Uber Eats.
• Maintained and created ad-hoc processes for the live monitoring tools for Uber Eats ANZ.
• Implemented processes to track fraud across Uber Eats orders, helping the company to save money on undelivered orders.

Melbourne, Australia

• Supported SAP Business One systems for small and medium enterprises across Australia.
• Implemented reporting solutions based on Crystal reports for different industry sectors.
• Database administrator on SQL and Hana.
• Implemented SAP B1 mobile projects.

• Manager and accountable of Key Performance Indicators (KPIs) for the operation processes of SAP Basis Mexico.
• Implemented Global T-systems best practices in T-Systems Mexico based on ITIL processes.
• Trained local administrators across the ITIL best practices taking the Americas and Africa region to the best performance region of ITIL processes against other regions in T-Systems.
• Experience with Event, Incident, Change, Problem, and Asset management.

• Administrator of a real-time monitoring tool for SAP systems and applications; based on IBM’s Patrol software.
• Implemented and managed the monitoring infrastructure for SAP solutions for clients in Brazil, Mexico, USA, and South Africa.
• Trained local administrators on the best practices for our monitoring tool and how to explore its potential to create added value for our customers.
• SAP Solution Manager experience to integrate external monitoring tools with SAP-based products.
• Achieved reduction of high impact incidents and downtimes based on event management processes.
• Took the Americas and Africa region to the top three regions using Event management across all T-Systems regions.

• Administration and support of SAP R3 systems for inshore customers in the healthcare, public, and manufacturing industries.
• Worked across different landscapes including SAP R3 systems, SAP Netweaver, and SAP Portal on Windows and Unix platforms.
• Implemented migration projects from external ERP vendors to SAP-based products.
• Database administrator on Oracle, MaxDB, SQL and Hana.
• Recipient of the T-Systems award for “Best customer service” in 2010.

Master Of Business Information Systems

Activities and Societies: Awards: • Graduated within the Second Class Honours Division A. 2015. • Best Information System in the.

Engineer In Computer Technologies, Computer Software Engineering

Activities and Societies: Awards: • CENEVAL Outstanding Development. National test to evaluate the knowledge for all the undergraduate.