Adriana Molina Email & Phone Number

Lisboa, Portugal

• Complete normal PDE responsibilities in a self sufficient way;• Provide support to PDEs when our app is functioning improperly;• Maintain a consistent high quality of work;• Complete research projects as needed;• Foster a good team environment/collaboration;• Assist with training new PDEs;• Lead meetings at appropriate cadences with squads/direct reports;• Identify the need for new documentation and keep existing documents up to date;• Assist with maintaining… Show more • Complete normal PDE responsibilities in a self sufficient way;• Provide support to PDEs when our app is functioning improperly;• Maintain a consistent high quality of work;• Complete research projects as needed;• Foster a good team environment/collaboration;• Assist with training new PDEs;• Lead meetings at appropriate cadences with squads/direct reports;• Identify the need for new documentation and keep existing documents up to date;• Assist with maintaining the production queue;• Represent the PDE team in the office;• Provide feedback to PDEs to help maintain their performance and provide feedback on PDE performance to the Director, Product Delivery;• Lead by example. Show less

Lisbon, Portugal

• Complete normal PDE responsibilities in a self sufficient way;• Provide support to PDEs when our app is functioning improperly;• Maintain a consistent high quality of work;• Foster a good team environment/collaboration;• Assist with training new PDEs;• Lead meetings at appropriate cadences with squads/direct reports;• Identify the need for new documentation and keep existing documents up to date;• Assist with maintaining the production queue;• Represent the PDE… Show more • Complete normal PDE responsibilities in a self sufficient way;• Provide support to PDEs when our app is functioning improperly;• Maintain a consistent high quality of work;• Foster a good team environment/collaboration;• Assist with training new PDEs;• Lead meetings at appropriate cadences with squads/direct reports;• Identify the need for new documentation and keep existing documents up to date;• Assist with maintaining the production queue;• Represent the PDE team in the office;• Provide feedback to PDEs to help maintain their performance and provide feedback on PDE performance to the Director, Product Delivery;• Lead by example. Show less

Lisbon, Portugal

• Review website URLs for relevant information• Complete reports in a timely manner• Provide feedback when our app is functioning improperly• Maintain a consistently high quality of work• Adhere to time limits if enforced for specific products• Complete research projects as needed• Complete a daily report of items completed

Lisbon Area, Portugal

Sitel - Amazon and Secret Escapes, Lisboa (Portugal) ▪ Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. ▪ Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner. ▪ Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them. ▪ Assumed the criteria and responsibility of a team leader by… Show more Sitel - Amazon and Secret Escapes, Lisboa (Portugal) ▪ Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. ▪ Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner. ▪ Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them. ▪ Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans, and goals. ▪ Adhered to rigorous standards for customer service, merchandising, operational safety and the store security policies and guidelines. Show less

Lisbon Area, Portugal

Provide exceptional, courteous and professional service by assisting customers with a variety of functions and providing them value-added advice with the appropriate solution to meet the customer requests.

Lisbon Area, Portugal

Determines requirements by working with customers; Answers inquiries by clarifying desired information; Resolves problems by clarifying issues; researching and exploring answers and alternative solution, escalating unresolved problems. Maintains call center database by entering information.

Valencia, Venezuela

As exclusive Southworth representative for EEUU and Southamerica, among other material handling equipments, automation and semiconductors, my respinsabilities were:* Pre sales support –Managing business partner and customer requirements; Web, phone, leads sales and technical response;* Searching for new clients, maximizing customer potential in designated regions; * Research and upgrading of new products and process to offer new tecnology and options to our customers;*… Show more As exclusive Southworth representative for EEUU and Southamerica, among other material handling equipments, automation and semiconductors, my respinsabilities were:* Pre sales support –Managing business partner and customer requirements; Web, phone, leads sales and technical response;* Searching for new clients, maximizing customer potential in designated regions; * Research and upgrading of new products and process to offer new tecnology and options to our customers;* Managing and interpreting customer requirements, anticipating and exceeding their needs;* Persuading clients that products are the best to satisfy their needs in terms of quality, price and delivery. Show less

Valencia, Venezuela

* Quotations, invoices, withholding of taxes, payment of taxes;* Conducting Staff released and update of safety manuals;* Support employees seeking quotes and spares parts needed.

Norman, Oklahoma

* Customer Service.* Logistic of: service, check in, check out, asn so on.

As exclusive Dräger representative in Venezuela and among others industrial safety's brands and firefighter equipments, my job was mainly:* Pre sales support – Managing business partner and customer requirements; * Searching for new clients, maximizing customer potential in designated regions; * Travelling to visit potential clients; Establishing new, and maintaining existing, long-term relationships with customers; * Research and upgrading of new products and process to offer… Show more As exclusive Dräger representative in Venezuela and among others industrial safety's brands and firefighter equipments, my job was mainly:* Pre sales support – Managing business partner and customer requirements; * Searching for new clients, maximizing customer potential in designated regions; * Travelling to visit potential clients; Establishing new, and maintaining existing, long-term relationships with customers; * Research and upgrading of new products and process to offer new tecnology and options to our customers;* Managing and interpreting customer requirements, anticipating and exceeding their needs;* Persuading clients that products are the best to satisfy their needs in terms of quality, price and delivery. Show less

Carabobo, Venezuela

* Perform supplier Quality Systems audits and provide support for supplier Quality Systems improvements.* Created checklists for new work processes.* Develop skills; acquire ability to perform certain engineering tasks.

Master'S Degree, Industrial Engineering

Activities and Societies: • President of the Association Friends of Venezuela, University of Oklahoma (2008-2009). • Publicity Chair.

Bachelor'S Degree, Industrial Engineering, Certified As Administrative Organizational Engineer In Spain

Activities and Societies: Central Region Student Representative, National Committee Foundation of Industrial Engineering Students.