• Multitasker managing online the administrative direction to attend to the new bidding processes and contracts for the company with its stakeholders. • Team player participating in updating strategic objectives and breakdowns in strategic plans for achieving these through daily work.• Work independently updating the different projects and management systems in progress.• Decision maker directing 100 people directly, and the challenges that the pandemic left us in the new ways of working.

The bank's processes include the documentary management of mortgages and leasing of commercial and residential property and loans to vehicles and machinery nationwide. • Team lead to participating in the tender of the BBVA Colombia bank, where we were awarded two processes. • Problem-solving to lead the connection with the previous provider, hire the workgroup, and start the process until its stabilization.• Achieved compliance with quality indicators and service levels from the first month, with the support of 50 people directly in charge.

• Lead the implementation of the system quality and document management in the company• Attend requests and complaints from customers to improve the internal processes of the company.• Participate in different contracting processes looking for new clients and lines of work for the growth of the company.• Support the general management in the implementation of procedures and internal audits to achieve strategic objectives.• Ensure compliance with stakeholder requirements

Analysis and preparation of procedure manuals, creating an organizational culture of quality.Design and organize management systems documentation, and processes for the missional areas.